Reviews for Cold Stone Creamery in San Diego, CA
These kids are so kind! They always have our mobile order ready ahead of time & even know us at this point. Thank you!
I?ve always enjoyed cold stone. The difference between locations is the customer service. This location has great customer... service. The young lady (I don?t remember her name) who helped me was very helpful and made this visit a pleasant one. I wasgreeted as I entered, and when I exited as well. The ice cream itself was delicious. The store was clean and organized. Thankyou for making my visit a good one! Read more
First I want to say that the customer service was superb. Amy and everyone on her team at the store yesterday 11/8/21 were... patient, understanding and accommodating. I ordered a custom cake to be delivered to my son for his birthday and chose 6:30pm onthe online order form. I received a text at 3:30 pm stating the cake was being picked up by Uber. I went into panic mode becausethat would mean it would sit outside for 3 hrs !! Sheesh it?s an ice cream cake. So Amy and her crew worked to get the ordercanceled. I was told to make another order to be delivered close yo the drop off time I wanted. So I did and chose ?hand off?as opposed to leave at the door. Well after driving Amy and her crew crazy, the driver ignored the instructions and left thecake at the door. Due to time difference (I am in Georgia) I woke to this pic from my son???? I am beyond disappointed and outof $50. Read more
My posts are usually very good however, lately you only give me a tiny rectangular box that I can barely fit three short... sentences inside of it!!! WHAT'S HAPPENING ??? COLD STONE Creamery has some of the best homemade ice cream that I've evertested! I'll finish this review after I return a few more times! Read more
This store is terrible. We thought we'd give it another chance. They still didn't have waffle bowls with sprinkles and barely... and waffle bowls or cones at all. It was very warm in the store. The store looks dirty with hand made sloppy unprofessionalsigns. So now they won't be making custom cakes. They didn't have any ice cream cupcakes. I was rushed through my order eventhough I was the only person in the store. My order was prepared so quickly, the brownie was barely cut so it was a giant globin the middle. This was taken 1 minute after exiting the store, super soft and melted and this is a Love It. It barely filledthe cup. Such a disappointment. We will not go back. Read more
Icecream is tasteful, but quite expensive $2.79 per scoop, got 2 scoops, plus a waffle cone. 1 icecream cone for $6.36! What... surprises me is the portions, too small for the price! Read more
Purchased and ice cream cake from cold stone with the impression that this would be the best place ever because of the name. I... was deeply disappointed after spending $34 dollars on this medium cake. As you can see in the picture it is mostly cake with asmall sliver of ice cream. I would have assumed that an ice cream shop would emphasize their product over a bakery product andvice versa. If I would have bought this from a bakery then I would expect make cake. Read more
Staff are always friendly and helpful. Love the vibes and of course the ice cream!