Reviews for Smoothie King in San Antonio, TX
Closed and locked the door more than 10 minutes from the stated close time of 9PM on Saturday 6/25. Made another order today on... 6/28, the store was closed at 8:20 when they state they close at 9. I made an online order, paid for a product, drove all theway there only to have to come back the next day to hopefully get a refund. Waste of my time. Read more
Went last week in morning. Ended up waiting over an hour for 2 smoothies. To be fair there was only one person that morning.... Another one came in later. Online ordering system needs to be worked on, especially if short staffed. There were some peoplewho walked out after waiting awhile. I normally go-to location by work which I've waited at most about 5 minutes duringlunchtime. I've waited longer than that here before this incident. Read more
Place an online order ready for pick up at 12:34 today. It?s 12:56 and was advised it wouldn?t be ready for awhile.. what?s the... point of an online order?? I asked for a refund and told the manager had to call me back later and couldn?t be done when I wasin the store. If you can?t handle online orders then don?t do it! Third something is wrong at this store. Also one of youremployee was rude with an ugly attitude. Not coming back anymore . Read more
Waited 45 minutes for my online order and still didn't receive. I have put in 2 online requests and contacted the store and... haven't received my refund. Awful. Update: Heard back from the new owner and got a refund plus a gift card. Willing to goback in a few weeks and see how it's changed with new ownership. Will update! :) Read more
Went for an online order that was supposed to be ready at 10:16AM, and I didn?t get it until 10:30AM. I saw someone walk in... after me and get their order first after I was promised mine was next. The worst part is I used to work at a smoothie king andwe could run laps around this place with only two people. I?m sorry, but I won?t be ordering online or coming back in at thispoint. I couldn?t even find a customer service number to call on the app to get a free smoothie or something for theinconvenience. The customer support channels are hidden behind a little form you must submit that has no relevant topics for acomplaint. Get it together guys, some people don?t have the time to waste waiting around, or the patience in general. Read more
Pretty gross store. I love SK but will not go back to this location. Bathroom door handle was falling off and the toilet was... clogged. I saw a worker drop a blender piece to the floor and all the employees had a quick conversations to decide if theyshould clean it or not. I?m honestly surprised they were able to get an 82 on their health score. Read more
I got here 10 minutes before closing and I saw this notice on the door and 2 employees inside so, I wasn?t sure if the system... down or they are being lazy to finish up there hours. 15 minutes later this guy showed up and took off the paper and went insideagain, seems like the system is up but the employees being lazy after thanksgiving break. Read more
I?m not one to post or complain. BUT what I just observed needs to be notated. I went in to pick up my online order and was the... only customer. Of the 3 employees present, one was cleaning the AC vents in the ceiling with a dusting brush directly over theuncovered additives, supplements and powders. Unacceptable. I?ll never go back. Read more