Reviews for Pizza Hut in San Antonio, TX
Paid 30$ and was given dry burnt food. When asked for it to be remade had to argue with the manager on duty (alice) because she... didn't feel the food was burnt. And as I advised her, weather you feel it's burnt or not the customer is giving the order backand requesting it to be remade. I'm the one that bought it and I should be able to have edible food without having to argueabout how she feels. She remade the order and talked to us very disrespectful. Highly do not recommend this pizza hut due to herattitude. And they should really look into who they have representing their company as she is a awful leadership and if shetreats customers like this I could only imagine how the employees are treated. Read more
We decided to give this store another chance last night and they royally messed it up. The thin crust pizza we order was rancid.... They didn?t bring part of our order, which included cheese sticks with extra sauce cups. The Cinnabon rolls we ordered had ZEROicing on them and were over cooked. We tried calling them but they would not pick up, I?m guessing because it was so close toclosing time and they didn?t want to deal with it. This is so frustrating because it is definitely not cheap to order anythinganymore. We?ve been living here for more than a year now and have never gotten an order from this store that wasn?t messed up inone way or another. They like to forget sauces every single time, even though they charge .99¢ for each cup. They skimp oncheese, undercook and overcook items, and are generally just sloppy when assembling pizzas. When I call they always apologize,but refuse to give refunds. No more. I?ve already submitted multiple complaints about this location to corporate before, butthis time I?m going to contact the regional franchising representative to complain. This store is not up to the same standardsas other Pizza Huts and corporate should really investigate this quality issue. Read more
The guy at the front taken our order was very rude and never looked at us, he was not help when we asked what drinks they had,... he just said we have pepsi products. Will never come back if in this area. Rude staff for sure. Read more
Online order was delivered within the time frame and the pizza was exactly what I ordered. The pepperoni pizza was great for the... kids and the toppings for the supreme pizza was a fair amount. Thank you for your excellent service! Read more
I went with all my family 7 of us and we left the place because the lady in charge is super rude and we waited more than 10 min... for someone to come and take our order when there?s was only 2 other tables with people. Good luck with your bussines. Get somecustomer service training for your staff plz. Read more
Apparently this is what they call pan pizza at this location I was expecting fluffy bread edges and bottom like all the other... locations make it. When I asked manager he said that is the way they make it. It looks like hand tossed to me with the flatbread look on the bottom and edges. On the good side the lemon pepper wings were delicious. Read more
Oh my goodness!!! I am beyond livid. The delivery driver brought my order to my place of employment. A very simple order. I... ordered a ham and cheese sandwich and since I was 50 cents away from the delivery minimum, I added a side of mozzarella cheesesticks. When I received my order, my sandwich was cold. Not only that my lettuce was gray and wilted, the tomatoes are wiltedand looked as if they were fresh a couple of days ago. Upon calling the restaurant and speaking with the manager, Naomi, Iexplained to her that I even tipped the driver a $5 tip...she nonchalantly stated the driver has nothing to do with the qualityof the food. REALLY?!?! I stated my lunch hour is over and she could care less. Please see pic of my so-called fresh and hotsub sandwich from Pizza Hut at 6115 Ingram Rd. Very uncaring and unprofessional manager EVER!!! Corporate will hear aboutthis...!! Read more
Love the place! Someone they can be sloppy with the food. Majority of the time it's on point. Unfortunately they don't take... anything higher than a 20$. Read more