Reviews for Great American Cookies in San Antonio, TX

Ordered a cookie cake at Shops at La Canteras location for my stepdaughters bday and they finished it within 30 minutes

Cookie cake was amazing but the line was long, the store wasn't very cool because the doors are open nonstop and the food... preparation area wasn't very clean. But the employees were working very hard and they were polite and professional Read more

I bought a cookie cake for my son. They did a great job decorating it. It was ready on time and tasted delicious!

My wife and I were just there a few minutes ago and Ms. Jordan was so amazing she was so nice, Courteous and Patient with us... we will be back. Read more

I'm not gonna lie, this place has some of the worst customer service at this mall. I'd say about most of the staff is unfriendly... and some even give weird stares or look at me like I'm interrupting them from browsing the internet 247 on their phone. Onto thecookies? Half the time they're hard and stale, sometimes they're edible and very rarely are they fresh and what you pay for. 3+dollars for 2 hard and stale cookies sounds like a ripoff to me. I had take my cookies from the kiosk back to the main store andask for them to be microwaved because they were so hard. One of like two nice ladys there just offered me freshly bakedreplacements instead. Unbelievable I'd even have to do that. Read more

The cookies are stale and very hard, the latte doesnt have any flavor.

Not friendly or accomadating for a chain bakery. Poor business practices not to even try to make something work. Called at... opening to find out if they had ANY type of cookie cake available to come pick up in about 2 hours, and the man quickly told me"nothing!" You guys could have sold me the most expensive cake and quickly said no to an easy sell. Yes, I may need to havecalled a day before but if I owned this business and had as much demand as this employee seemed to have, then I'd have morestaff baking the cakes to accomadate customers willing to pay! Read more

Best cookie cakes in the area. The M&M cookie sandwiches are great as well.