Reviews for El Pollo Loco in San Antonio, TX
I'm so glad I asked for their names Marcela and Judith were so helpful nd funny. I have to say don't go in the daytime best... service is at night with the bald man. Read more
The drive thru service was bad!! No customer service at all! If you don?t know how to deal with customers you?re in the wrong... business. Hope they train their employees the right way. I should?ve gone to pollos asados my mistake. Never again the drivethru lady don?t even acknowledge me as the customer Read more
the staff was so nice!!! it?s been so long since i?ve had great customer service! plus the food was delicious and fresh!
Me and my husband drive all the way from the east side of San Antonio to come eat at this location , The manager with the white... hair is always so nice and polite and so is Joann she always makes us laugh and staff is always so helpful and always cleaningthe lobby Read more
Ordered the chicken tostadas aka taco salads and large chips and queso and they were so good. Went through the drive thru and... cashier was very nice. Read more
I just went thru the drive thru at this location. I tried to buy a double chicken salad. I didn't realize I didn't have enough... on my card to pay for the salad. The girl at the drive thru swiped my card and took all of what I had on the card. It was 3dollars less than the cost of the food. The manager came to window to approach me about not having enough on my card to pay infull. Then didn't even offer to refund me what was taken from my card. Horrible service by the staff. I would not recommend thisrestaurant location. Read more
Place was empty, used restroom to wash my hands...filthy and smelt like urine. Nachos...not like the restaurant pictures. ... LoL Chips on plate, all the ingredients just poured on top. Chicken was dry. So disappointed. Read more
The girl at the drive thru window was super sweet...the stars are mostly for her.......i must've looked like an alien in my dark... sunglasses after having my eyes examined....for the food the chicken pieces were small but tasty and the pinto beans weretasteless the liquid broth was like hot water.... I added flavor when i got home but had a coupon for a $6.00 meal deal. It washealthy n filling. Read more