Reviews for Dunkin' in San Antonio, TX
I don't hate this place, and the prepared foods are okay but the service is inconsistent. I will order the same drinks and... they're slightly different each time depending on who makes them. Sometimes too sweet, sometimes too bitter sometimes perfect.Donuts are good but any breakfast Sammies might be inconsistent as well if someone has to put it together. I don't generallyhave to wait too long and the employees are always either very nice or seem like they absolutely hate their job lol. Just veryinconsistent overall. Read more
So bad in so many ways. The service was terrible with rude employees and the donuts were stale. I really think they were over... a week old. Dunkin Donuts Corporate should shut this place down as it is a disgrace to the Duncan Donut brand and reputation. Read more
If a place messes up I'll usually give it a couple more chances if it's convenient. This place has delivered bad donuts three... times in a row. Always tasting old and stale, the food here is not worth your money. I won't be returning. Read more
Honestly, the food is okay and that is the extent of it. The location is new, and looks relatively nice. Although, they are... getting relatively pricey for Dunkin?. I would rather go to Starbucks and pay an extra 50 cents for better quality ingredients.The maple bacon sandwich is good at this location and the girls are always very nice. Read more
My best friend dropped by here to surprise me with a latte and a donut before I got to my office. Her review: the service was... great! I didn't think to check the reviews, but was surprised to see a ton of one star reviews. The customer service was nicegiven that it was around nine in the morning when I ordered at the drive thru. Thankfully, zero complaints. Read more
When this location first opened it was fairly decent. I was excited about it because it?s close to my house, it?s more... convenient to go to than Starbucks, and I liked they have more food options. But recently it was been a hugedisappointment. They have gotten my last 4 orders wrong- coffee and food. The wait time is always long but being short staffedI understand that. I wouldn?t mind waiting but I don?t understand why I?m waiting so long if they don?t even get my ordercorrect. & I?m annoyed I?m paying for coffee and food that I?m not even getting. It?s almost comical, at this point I?m not surewhy I even put in an order when they just make and give me whatever they feel like vs what I?m asking for. The customer serviceis a hit or miss, they aren?t rude but aren?t approachable enough to where you feel comfortable asking questions or for help. Ikeep going back for the convenience of the location and trying to give them the benefit of the doubt but sadly I agree with allthe other negative reviews when they say it?s not worth spending your money at. Read more
First time going to this new location. Pretty disappointed, you can tell there?s still employee training that needs to be done.... I was on my way to work so I didn?t have time to check the bag before driving off. But I think this is unacceptable. I worked infast food for a couple years and there?s no way I would allow a burnt sandwich to ever make it out the restaurant. Read more
Love the convenience of ordering on the Dunkin? App and my order is ready when I get there. I?m a frequent flyer, usually 3-4... visits per week. The staff are friendly and my orders have been correct every time. I?m mostly a coffee drinker so I can?tadvise on the food. The times I ordered food, I had success. I?m thankful for this location and it?s employees. I read a fewof the reviews and it almost seems like a NextDoor Revolt Campaign. I?ve never encountered any of the issues in the reviews soI have to stand with my 5 stars! Read more