Reviews for Dunkin' in San Antonio, TX
To the owner of this specific location, I understand help is hard to find. However, however, on a slow day like today on a lazy... Sunday afternoon, I don?t think that everyone needs to be chatting it up with all of their friends while there are customers inthe store. I give my order to the nice girl behind the counter, who has been working overtime, and order my two kolaches. Sheleaves, and then another girl has to complete my order, getting my iced tea while forgetting the kolaches. I take my order andleave and about a quarter of a mile away I turn around because who likes to eat cold food? I come back in the store and have tointerrupt a conversation that they are having, to get my food remade. Even though my food gets remade, thinking that it has beenremade not being cold, I leave the store. And halfway home, of course I have cold food. Instead of turning around a second time,I?ll just go home and heat it up and not come back. Lesson of the story is, your customers are your profit, pay attention toyour customers. Read more
Worst service i have ever experienced. This is as bad as it can get. Sit in drive through for 5 minutes in silence on a dead... day. Not busy. Inside, gross incompetence by a group of children who are clueless. Pointless. Never again. Read more
Needs help on swing shift when the Middle School kids swarm and back the place. Hard to get any orders placed or picked up then... mobile, drive-thru, or walk-in. Don't mind if the kids are customers but if they are just messing around and holding up the 2employees for actual customers that's a problem. You don't need to sample all 31 flavors. You should know what chocolate tastelike. Lets be serious. Service is amazing in the morning. They know the regulars by name. Read more
great customer service! went to get donuts with my kids and my little one had a small temper tantrum but the employees, emily,... kira, and penny were so sweet about it and were awesome! ???? Read more
It?s a shame that I live so close to this place yet can never go back. If it?s not the unprofessional, power tripped manager... Heba, it?s the massive amount of rudely entitled middle school kids that flood this establishment after school. The managertalks down to her staff and attempts to make them feel as small as possible, instead of trying to empower them and using thesemoments to teach and train. From experience, as the mother of a former employee, there is no reason for an adult to ever call anemployee and yell at them for NOT completing tasks that are clearly defined as MANAGERIAL. In addition, when school lets outand these rude teens flee to Dunkin, they are allowed to continuously harass employees and interfere with patrons. I?vecomplained before to higher ups who are only interested in the dollar and keeping bodies in place. No one is accountable. It?ssad that most teens have this as an experience for their first job. Thankfully there are other establishments where my familyand I can partake in delicious donuts and coffee without a donut tyrant. Read more
I felt like DD gets a bad rap when it comes to ???? and pastries so I decided to give them a chance after being a loyal KK... customer for any years. I left disappointed. It tasted like it had been sitting for days and the chocolate on top had a weirdafter taste. One and done. Back to KK. Read more
I came here before I went to the park. Is huge! Really nice and just a great place all around. It has a lot of really cool,... inventive furniture and decorations. The lights are shaped like Doughnuts! Really cute! There's a great selecting here. It'snice and clean and hardly any people. Very liberating. There's a great view outside as well. It's on a hill and you can see agreat overview. It's very peaceful. It's joined with a 31 flavors. The girl that attended me was nice. Read more
Too new. The young lady who helped me did not hear my order correctly. I went back to order my original order, however, I was... not provided with syrup. Need a gross amount of training. Read more