Reviews for Long John Silver's | A&W in San Angelo, TX
One word that would describe my experience at Long John Silver's and so far as the food is concerned. "YUCK" they're making a... fish has terribly Fallen. Read more
I ordered the lobster bites family meal. They did not have them so I got popcorn shrimp instead. Waited for my food at the drive... though window and when the girl at the register handed me my food. She immediately shut the window on me before I could saythank you. So rude! Then I get home with my food and I?m missing the popcorn shrimp and my side item! I only got half of themeal!! Terrible service and terrible customer service!! Went there 2 days prior to this and sat at the window for 30 minutes toorder with no acknowledgement!! Read more
A little long on serving the meal on drive through. It took over 20 minutes to get our food for 4 people. The person manning the... window didn't get our drink order right .we didn't get our 4th drink at all. For a $57.19 order and having to wait at the drivethrough window. For 20 minutes you hope they give you everything you ordered. But at least everything else was satisfactory. Read more
First of all customer service at drive thru was awesome! Food on the other hand was not so good. I ordered a 2 piece fish, 2... piece chicken n 2piece chicken n shrimp ...they gave me 4 piece fish n my chicken was rubbery. I have not gone to Long John's ina very long time n was so disappointed. Check orders always n for the price we pay it should taste good. Let me know when ustart cooking chicken n fish better n I will try again. Read more
I'm a weekly customer up until today. I went through the drive thru and was told the cash register wasn't working and to come... in. Five customers went inside to order and waited 20mins. Then they started they drive thru orders. The young man wearing a doowrag on his head,sagging pants showing his orange HALLOWEEN underwear wasn't at all customer service approved. He kept walkingaround letting one customer was ignored. The cook was acting like he didn't wont to be there, kept making faces when orders keptcoming in. It was 11AM and the lobby wasn't clean from the night before, out of condiments, fish wasn't battered properly. Nocondiments as far as sauces forms etc washing the bag. It seems the owner or franchisee doesn't care about the chain here inSan angelo. Read more
To say I was disappointed would be an understatement. I was the second person in line however I was waiting 12 minutes before I... even reached the window. When I did get to the window I asked the lady what the wait was for and she informed me that there wasonly two people working while they had the dining and drive-thru open this includes people prepping for meals. I understand oneor two people being short staffed but two people to run an entire restaurant seems like Long John Silver's/A&W does not havetheir act together. When I did receive my food it was cold. I had a cheeseburger with fries and a Dr. Pepper. The two staffmembers who were there we're kind courteous and definitely working hard but you can see the exhaustion in their facialexpressions. Read more
6/14/22 Service good & were busy. I went & ordered & took home. Got home & it wasn't my order. I ordered fish,chicken & 3 shrimp... platter. I got 2 fish, fries & coleslaw. Tried calling & calling & recorder says they busy. Hang up & call again. Tried severaltimes. Read more
Every time we go to this location (which has only been like 4 times), they have either messed up the order and/or were extremely... slow. The restaurant is always way hot and messy even though they are slow. I highly recommend going elsewhere for your fishcravings. Also, you cannot call the restaurant because the phone doesn't work. Read more