Reviews for Jimmy John's in Salt Lake City, UT
pretty solid sub place, the food is delicious and I could not be happier with the experience! I come here once a week and will... keep coming back! The drive thru can be a little slow but its still worth it! Read more
Edit: The response from the owner was heartfelt and enough for me to change this review to 3 stars. I don't think I'm going back... because I just don't want to deal with it anymore, but I genuinely feel the owner cared in their response and will try to makethings better for other people with similar needs. I am autistic and I have sensory issues involving food. These people ALWAYSget my order wrong. Even when they get it right, they regularly make me feel stupid and humiliated for asking for a sandwichwithout certain ingredients (i.e. without guacomole, that's literally all I want). I took a break from them for two yearsbecause I thought maybe it was just the staff. It's not. I literally cannot eat here. I've offered to pay more than the fullcost of a more complicated expensive sandwich despite not having many of the ingredients. They refuse. I've never had a problemat any other sandwich store (i.e. Subway, Toasters, etc.) so I know I'm not the problem. I'm already ashamed enough of my foodneeds, but not being able to eat here when everyone else wants to makes it even worse. If you are autistic, special needs,allergic, or literally have any request besides word for word what is on the menu, save yourself their rudeness and apathy andgo somewhere else. Toasters is literally right next door. Read more
Just took me 30 minutes to get my sandwich delivered. My office is 1 block away. Bread was hard, like day-old bread. They're... slipping. Read more
In past I’ve been pleased with this location but today not so much. I placed a $509 (including the tip) order for my staff... online. Someone from the store called to let us know that we wouldn’t be getting it for a few hours. Which is fine. But thenthey proceeded to complain that we should have placed the order a day earlier because they already had $1000 in catering alreadytoday and that now they had to go get bread to cover the order. Other websites I’ve ordered catering from don’t allow me toplace a large order same day but Jimmy John’s did. Which is why I placed the same day order with them. Then when we get theorder 3/4 of the sandwiches were roast beef when we ordered a variety of different sandwiches. Will definitely NOT be havingthem cater for my staff again. UPDATE: I wanted to give an update and say the corporate office reached out to me and then sodid the GM, Jonathon. They gave me store credit and a discount for my next catered order. More importantly is they are workingwith the staff to ensure improved customer service for large orders in the future. I’m quite impressed with their quickresponse and their willingness to make things right. Not many businesses are willing to do so. I will definitely give them a tryagain in the future. Read more
I haven’t been here for a while. The last time I was here, I bought someone (and myself) a sandwich. The person I bought a... sandwich for had asked me, “got any spare change?” I only had my card. They have lots of condiments & drinks. Airconditioning in The Judge Building. His name was Anthony. I hope he’s doing okay now. Sad I’m probably going to be the oneasking for spare change in the same place soon years later. Heartbreaking… coincidentally, I was fired due to the nefariousactions of the lawyers who work in this same building on the top floor in May ‘21. Made a podcast about it. Pretty building.Nice location downtown. Not very safe at night after close. Lots of police cameras watching & listening after dark. Read more
Having nothing but great things. I have ordered a handful of times for lunch as my office is around the corner. Sandwiches are... always good; delivery is fast, and JJ never leaves my order alone. I have plenty of deliveries that just get left on a randomtable, but JJ makes sure that I get it in my hands. Read more
Music is too loud. They removed the calories from the menu options, which is annoying and visually confusing. Food is fine.... I’ve come here a lot as it’s very fast and convenient. Service has screwed up a few times. Read more
Took 45 minutes to deliver the food. has to call the store twice and they said they would call back and never did. the second... guy hung up on me because they were too busy. Read more