Reviews for Cold Stone Creamery in Salinas, CA
Good ice cream but it's so loud in the mall that the employees have a hard time hearing your order. That waffle cone bowl was... supposed to have spinkles and chocolate on it. Oh well, my daughter was fine with the modification and I paid less...lol Read more
I love this ice cream place, im glad we have one in Salinas. Service is great
This location is IN the Northridge mall. Aside from the address being listed wrong and having to call for directions, the ice... cream cake was delicious and the gentleman who helped me at the store was very nice. Read more
I tried ordering a "Create my own Cake" on-line, however it states "Unless you order from the Ready For Pick Up Now category... below, Cold Stone Cakes requires that you place online orders at least 24 hours in advance. If you have a rush order needed inless than 24 hours please call the store directly to order by phone." I called the Salinas store @ 11:15 am (see picture) &Chris (he said his name was Chris) who answered the phone, he just said, "No we need 24 hours." I explained to him that on thewebsite it states I can call. He repeated "No we need 24 hours." I was not allowed to order the birthday cake for our daughter.???? I've ordered 2 cakes (9/12/2020 & 2/10/2021) after this incident & added 6 scoops of almonds in the ice cream. I orderedthe same ice cream cake for (3/8/2021) & now John & his manager say they only allow 3 scoops & it will be .99 each for the 3extra scoops. It doesn't state on the app & they couldn't tell me when the policy was changed ???? Read more
Went today around 3PM. A family was before me and asked the family to please not touch EVERYTHING because of COVID. They were... touching the glass and the cup display. After, the father ran his hand ALL over the glass purposely. Nothing was said by theemployee (Corina). I told her being in healthcare that she would need to sanitize everything. Of course I left. The employeemay not have been equipped/trained to handle a situation like that. It's just too bad that "that" father didn't UNDERSTAND thegravity of his behavior. This is why the virus is spread... cuz folks don't understand the gravity of their behavior Read more
Came to take a walk at the mall and i bought my wife her favorite ice cream
Delicious ice cream and mix ins. Sizes leave something to be desired though. Always quite small. Prices are good and fair and... the desserts are excellent quality. Traffic in that spot is a bit crowded since it's right along a main walkway and eating area,but not too bad most days. Read more
The ice cream so good. So many tasty flavors there is one for everyone. The best ice cream in Salinas.