Reviews for Dunkin' in Salem, MA
Service is hit and miss. One lady that works the windows in the morning is awesome, another one?not so much. Good is also hit... and miss. Avocado toast is almost never actually toasted so the bread just turns into a soggy mess. Coffee has been fine,nothing special. If it was for the location, I probably wouldn?t go to this Dunks. Read more
Horrible I went there 9-18-22 at 3:08pm I was very disappointed with the costumer service , they charge me extra and I went back... And ask for the second drink . They never apologized for charging me double and ignore me for almost 3 min walk away come backwith a horrible attitude. Never going back to this location again . ( I was never rude or disrespectful.) Read more
Absolutely the worse place for walk up window service .They basically ingnore you. If you can even get one of them off the... phone. Read more
it has been my worst experience shopping at dunkin' donuts the girl talked to me with a terrible attitude made me feel miserable... when i just wanted to stop by For a cold coffee on a hot day. Read more
Ordered online and took ten mins to get to the location. I expected it to be done by the time I get there but I get that when... you are busy that can be hard to do. I waited in line for a little and could tell by the woman?s voice through the speaker shewas not happy. When I went up to the window they asked which order was mine and gave me my coffee. I ordered hash browns and adonut as well. The other lady gave me my hash browns and said bye to me. I looked in the bag and no donut. So I screamed throughthe window politely about getting my donut. The rude lady from the speaker tried to say she gave me the donut. I was like no ugave me the coffee. She kept insisting to her co worker ?I just gave it to her, I just gave it to her?. They were accusing me oflying. I?m sorry but I would steal a 1 dollar donut. After much deliberation they gave me my donut that I paid for. I couldn?tbelieve how they were accusing me in that way. Read more
Absolutely unacceptable and disgusting!! Went through the drive thru 10/30/21 at 2:07pm, ordered standard decaf cream and... Splenda. The gentleman handed me my coffee, and I drove home. As I pulled into the drive way took a big sip and almost threw up.Got inside took the lid off and found this!!! Seriously?? What is this!! I've seen curdled cream before but never where atextured film forms on the rim of the cup. When I poured it out the top 3 inches were this odd light color with chunks and therest was almost black. Never again will I go there!!! Absolutely disgusting and to top it off I tried calling and no answer, ofcourse. Not even worth driving back because the customer service there is always less than pleasant if you know what I mean. Read more
With my Mama & daughter in the hospital the same week, it's no wonder I wasn't all "Elfed Up"???? thank you Dunks for serving me... not just my Dunks, but Smiles and kindness to keep me shining during rough times???????????????? Many Blessings to you All! I'llpop over when I Elf it up!??????? Read more
The women who were working there were absolutely amazing. They were very kind and pleasant to be around. Also it was very... timely, my donut arriving in less than a minute (granted I was the only one there), but nice nonetheless. Read more