Reviews for Auntie Anne's in St Peters, MO
Love auntie Ann?s and have always had ok service, but arrived at 12 today and the female worker came out from the back and... started yelling she wasn?t open yet, despite the hours of operation being 12. Had she been more polite about being late, Iwouldn?t have minded, but yelling at people, including a child and his father, is just rude. Update: 15 minutes later, she tolda little girl she wouldn?t be ready for another 15 minutes. You?re poor time management isn?t a justification to be rude topeople. I would advise this location to do some customer service training. I?ve spent my entire working career in customerservice and never felt entitled enough to treat customers the way this employee has treated the customers. I would encourageanyone wanting pretzels at this mall to visit the pretzel maker on the first level. I don?t think the quality is as good, butthey open on time and aren?t rude to their customers Read more
Rude and unprofessional behavior. Can?t tell the prices of the meals cause the screen is broke and when asked how much the combo... meals are-I got attitude. I won?t be purchasing your pretzels any more. I?ll be going to your competitor. Your employees don?ttake any pride in their job and it shows. Read more
Glad to see them all surviving in the mall. Went yesterday with my son. Pretzels were awesome and so were the drinks
We got there about 20 minutes before they were set to close. The selection was limited, but we got four cups of pretzel nuggets.... The nuggets were tasty. The young man behind the counter was courteous, professional, and friendly. Read more
My family had a terrible experience at our go to Auntie Anne's today. We decided to go this weekend as we always do but this... time for our daughters birthday. We started off not being able to use the birthday pretzel coupon that wasn't generating on theapp which we moved past because obviously we promised our daughter her birthday pretzel. After ordering a regular pretzelbecause the bites weren't ready yet and the kids were excited, the kid rang up bites and not the regular pretzel we ordered. Themanager Katherine came over to refund it and started yelling at us right away for not being able to produce the birthday couponthe app wasn't generating and then because we wanted a confirmation of refund on a receipt for what we ordered. Because we thenasked for a confirmation of refund, she then denied us anything. She (Katherine) said we weren't getting anything now. I said"are you serious you're really going to deny my daughter a pretzel on her birthday? we came all the way out here just for her."She said "not my problem, you can leave. You're not getting anything here." We asked for the manager obviously and then she hadstated she was the manager. While walking away, another man came up to us and said he was denied service as well and was yelledat by Katherine and went downstairs to Pretzel Maker instead. Well, we did too. And thankfully it was there because it saved theday and our kids were hysterical and upset by the way this woman behaved infront of them. (We felt very threatened) I'm prettysure everyone in line was shocked and everyone around that gathered to watch her make a fool of herself. I want to add- WE NEVERRECIEVED THE REFUND. SHE WOULDN'T LET US PUT OUR CARD IN TO REFUND THE ORDER AND SO WE LEFT WITH NOTHING AND IT IS ON OUR BANKSTATMENT. 12:25 PM TODAY. Honestly, this has been a weekend tradition for our family for 7 years now and we always enjoy goingto get our weekend pretzel as a family. I definitely won't be going back there while Kather Read more
Sat up there and wait 35 minutes for a girl to make my pretzels and she gave me the wrong order kept the money for herself and... the manager didn?t even care to look into it she went off on me on the phone and then told me I?d have to do whatever I need todo about it myself because she couldn?t help me told me I was lying and she was very rude and disrespectful horrible owner of abusiness Read more
Closed 10/7/21 @ 1:41.
The auntie Anne product is very good. It's your employees at the Mid Rivers Mall store that are greatly lacking. A young man and... a young woman were so loud when I was near a kiosk nearby and curse words were being used as well. Fortunately there were nocustomers there at the store, but you could hear them all over the immediate Mall area. Read more