Reviews for Starbucks in Sacramento, CA
Best starbucks in East sac. Staff is excellent all the time!!!
Thought I would treat myself...Poor, slow service. The coffee tasted like water with sugar. Best $6 I ever wasted!
On Mother's day I went through this Drive-through to get a sandwich and a latte'. When I got to the window to pay the gentleman... handed me my drink. As I placed it in my cup holder I noticed that it was full up to the rim of the cup. I was handed mysandwich also and made a comment that my App wasn't working so I wasn't able to record my purchase. I was told to contactCorporate. As I drove through I could see my drink had leaked out of the container and into the cup holder. I then parked,picked up the drink and proceeded to the front door of the Store to ask for another drink and many napkins to clean my cupholder. I tapped on the door (it was locked), no one came over to let me in. I then proceeded to the Drivethru line (Again), toget the matter taken care of. When finally getting to the Drivethru window...I told them what happened showed them the spiltcoffee inthe cup holder which had also spilt onto documents nearby. The Gentleman handed me Another drink filled to the brimwith coffee! at this point I thought "Good help, must be really hard to find". I stopped him by telling him "I don't want that,look at the cup...Do you see anything wrong?" He stared blankly at me and I stated "The cup is too full, pour some of the coffeeout please." I then asked for napkins to clean the mess the first overfull coffee cup made. Got my cup returned to me drippingwith coffee. I had to ask to have the cup wiped down before I would retrieve it. A female who identified herself as the Managercame to the window as Iwas about to drive away. She stated that she was sorry and would use this incident to further train herstaff in the future. Offered nothing in the way of a credit, sandwich by this time was cold. The call to Corporate wasuneventful as I was hung-up on. After 3 tries I just gave up. I have been in Customer Service for over 30 years and have yet tosee such unprofessional, impersonal service anywhere I've been. I lived near Seattle when Starbucks first opened and ha Read more
I visited 12/10/21 around 5:30AM. Brittany provided world class customer service! She has excellent communication skills, she... initiated a conversation while my drink was being made. Most of the time, people would walk away or close the drive thru window,no interaction with the customer at all. Brittany was very nice, friendly, knowledgeable and recommended a drink! By the way,the drink was amazing! Service everywhere has been terrible and it?s hard to come by employees with her type of customer serviceskills. She?s a keeper!Continue being so awesome! And thank you for a great customer experience. :) Read more
Even though the drive up line was long, it moved pretty fast. I wouldn't let that deter you from using that line. It seems it... always has a long line. The menu was what you would expect from Starbucks. All the drinks you would expect minus the prices. I ordered a small chocolate frappacino. It was 4.50 or so. pretty pricey but it was delicious. The cashier was curtious,friendly and efficient. Excuse my spelling. All and all a good drive up experience. Read more
It just seems like the staff isn't present, Or the cashier pretended...... she order for me, like if I wasn't specific about my... order.........wierdo!!!!! She apologized to mend her zyconess!!!!!!! The barista was nice! Read more
I ordered a pumpkin spice frappuccino and my daughter ordered her drink and I also got a classic coffee. From start to finish... our trip took about 10 to 12 minutes.if you're looking for a quick trip in and out this is not the place to be. Read more
I went through the drive thru today and the cashier, Kayla is not a welcoming person. She was being very rude and was not being... patient while I was ordering. Read more