Reviews for Ono Hawaiian BBQ in Sacramento, CA
Ordered a Hawaiian mixed plate with chicken,beef & pork spare rib. Chicken was small & super dry. The beef, gross.The 1 little... spare rib I was at least able 2 actually chew & swallow. This place used to be pretty good. 1 car in drive thru before me tookabout 20 min. to get to the window. Not exaggerating. I would have been on with the wait if the food was at least good. Donewith this place 4 sure. The cashier was nice, I will say that. Read more
Ordered through drive-thru and waited in the drive thru line, behind 2 cars, for about 25 minutes before getting to window to... pay. Once we get to the window they say we can?t have lemon pepper chicken because it takes too long. When I asked if I can waitin the parking lot they went to get the manager and was told we just can?t get it. I understand they had other customers theywere making food for but if they know it takes a long time why didn?t they put it down once I ordered at the speaker. Thatshould have been more than enough time. Also not the most inviting attitudes Read more
I a big fan of Ono chain. First time experience is a drive thru which is nice. Line is a little longer since food is fresh but... not a big deal. BBQ chicken and katsu is awesome. Spam masubi and always great. Good customer service. Read more
Ordered mini meal and this is what you get for $11...cold rice just a spoon by the way and The end of the cabbage Where it's... unedible never again... Read more
Well, first off let me say the food here is usually fantastic which is the only redeeming quality about this place. The other... day I ordered three soda?s for about 2.75 per drink and found out the fountain was flat. The girl behind the counter offered tofill it up in the drive through and I gave it a shot. The drinks were flat in the whole restaurant! No big deal I thought I?llget a refund and get water?. That?s when the attitude showed it?s prissy face. All of a sudden the staff was making faces likeoh no this guy again?! I am sorry that whoever is in charge of your restaurant was lacking in maintenance that day but it is notmy fault and I don?t deserve to be shown attitude for seeking recompense for a situation that is not my fault either as thecustomer. It is this attitude and the general attitude of service that I have received here in the last six months that has ledme to leave this review. If you want good food grab it and go and go through the drive-through so that you don?t have to dealwith these people because they don?t want to deal with you Read more
We went inside to order dinner and from the moment we walked in the door we noticed the garbage can at the front door was full... to overflowing. We ordered and while waiting on our food we noticed that the condiment counter was filthy with sauces smearedall over. I mentioned it to the employee and she said "uh huh" We sat down at a table to wait for our food. The tables weredirty.......all of the tables were disgusting. There was another employee sitting at one of the tables on her cell phone. Iinterrupted her conversation to ask if our table could be cleaned. She responded by saying "Sorry we had a rush" and shecontinued her phone conversation. That's was the final straw! We canceled our order and got our money back. They obviouslydon't care about their establishment nor their customers. DO NOT GO THERE Read more
It took over 30min in the drive thru to get my food. The person taking my order was rude. When I got my order it was wrong, the... vegetables were incredibly Over cooked and the meat was burned to a crisp. Picture attached for reference. $16 down the drain.WON'T BE BACK Read more
This place is the worst!! Horrible service, food was cold when getting home & mind you I don't live far enough(2-5mins) for it... to cool off that fast. Ordered online about 10mins before showing up and they gave us someone else's order once & almost asecond time, like seriously it can't be that difficult. They're rude on top of this even though we said not a work smiled & letit roll off the shoulder. When we realized the food was cold and/or overcooked tried to take it back & see if they could fix itbut instead shut the door on us 30mins before closing. If I could give negative stars I would, L&L or other Hawaiian BBQ placesare much much better. Don't waste your money here! Read more