Reviews for Baskin-Robbins in Sacramento, CA
Customer service at its worst. Confused employees all huddling at one order asking each other questions while a line of... customers awaits. ( Lack of leadership and store running protocol). The floor manager is even worse.. she's walks around notknowing what to do... Just sad. Orders talks so long to get ready and and still poorly prepared. Read more
Ok I don?t mean to be like a Karen but I?m pregnant and so great at customer service that this was one to complain about in the... comfort of my car. Entering this place was so not welcoming. Out of three people on the floor nobody even Acknowledged that Iwas there. I just wanted a single scoop of ice cream. There was one other man in front of me and even he was not told I?ll beright with you or anything. These young kids don?t know how to service anyone. Sad to see how unprepared they are to run abusiness. Poor management I guess. Anyways, I asked if there was anyone running this side of the store ( Baskin- Robbins ) andout of all three only one decided to answer me that he was on his break and the other two were busy making sandwiches. Dude whatthe heck are you doing on the floor then!!!! And when I worked in my first jobs I knew that while on break, if you need to helpget these customers services and out, you can restart your break after by law! He was on his break but still being told by theother staff to check something. And so he did. Oh and on top of that he answers the phone! All while on his break!!! THOUGH YOUCOULDN?T DO ANYTHING BECAUSE YOU?RE ON BREAK SON! I WALKED OUT PEACEFULLY. I didn?t say a word but I just walked out. Couldn?thandle the it. Read more
I've had two bad experiences at this BR location. The first visit the ice cream flavors were mislabeled and the options were... very limited; definitely not 31 flavors. Still, the clerk was nice and helpful just a little slow. The second visit, I was neveracknowledged by any workers and the counter was not occupied. A manager walked by me, as well as a clerk (twice). She was rightnext to me putting away an ice cream cake. Not of one them took the time to greet me or even offer a, "we'll be right with you."I left without making a purchase. Read more
Went there to buy a birthday cake for my daughter. No one at the counter. No one at togos counter would acknowledge my... existence. Stood there with cake in hand for 10 minutes. Finally just put it back in the freezer and left. Save yourself thehassle as just go to Cold stone. Their cakes are fantastic. Read more
I?m glad we have a local ice cream shop in the neighborhood, however every time I have been there all the empty tables are dirty... and the dining area looks messy. I wish the staff could keep the place clean and ready for the rotating customers to enjoy thegreat product in a better environment again and again. Read more
Baskin Robbins are great and the workers are helpful and friendly. I took my grandchildren there and as soon as my grandson... received his scoop it fell on the floor, but one of the workers their cleaned it and gave him a new scoop. Thank you kind sir. ???? I would definitely go again. Read more
Ice cream was not up to BR standard. A lot of ice crystals. The sandwich shop inside however serves great sandwiches and the... staff here is amazing. Friendly and warm. Makes up for the bad ice cream. Read more
HORRABILE AS WE DRIVING HOME AND EVERY ONE WAS EATUNG THERE ICE CREAMS TGEY ALL HAD FREEZER BURN ICE CREAM THEY WOULDN'T GIVE... BACK MY MONEY Read more