Reviews for 7-Eleven in Royal Oak, MI
Mel is very nice and kind. I enjoy speaking with her daily. Awesome store.
August 18th 2021 at around 2am I was in the store purchasing some cigarettes and attempting to redeem my 2 dollar scratch off... of my Michigan lottery scratch off and I was told Verbatimely by the store associate that "I'm not about to deal with that,I'm eating my pizza right now. I don't mess with that lottery machine anyway" he then told me that he wasn't sure if he hadenough change in his register to give me because I purchased my cigarettes with a $20 bill. However he did end up having enoughto give me my change. As he handed me my change he then proceeded to tell me that I could purchase a lottery scratch off sincehe gave me cash for my change from my purchase of my cigarettes. I then reminded him that the coupon was for a free two dollarscratch off. What was confusing for me is that 2 weeks ago I had a similar coupon that I was able to redeem at the same store aswell with the same store associate. I would also like to add that a prior visit to the store about 3 weeks ago I witnessed thesame associate having a verbal altercation with a female Caucasian customer who was offended by the fact that he had greeted aAfrican American customer who entered the store but refused to greet her. So she politely reminded him that she noticed that hegreeted the African American customer but failed to greet her. And his response was "ARE YOU DONE ? ARE YOU DONE " Now as anAfrican American myself witnessing this, I could not believe how much unprofessionalism oozed from his responses and it leftsuch a distasteful taste in my mouth. It's very sad that this company has a associate with such poor customer serviceinteractions with the customers that frequent the store. I hoped that reaching out to the company would be sufficient enough tohandle the situation but after speaking with the customer who experienced the issue we both wanted to reach out to the localnews network to bring attention to this situation because speaking with the manager the following morning wa Read more
I really like this 711 for no other reason than the employees are so kind and very hard working! One gentleman that's there... regularly hands down has the BEST customer service, hard working AF, and will help you in a pinch with about whatever he can ! If u have a flat tire he may come out and help u change it if he isn't busy running the store! Great 711 with awesome staffserving Madison heights/royal oak. Read more
The older gentleman that works nights, never has enough money in his drawer to give me my change. 7 eleven owes me about 25... dollars. I'm sure this has happened to other people as well. 7 eleven owes alot of people money. Read more
The cashier that was working tonight at 8:30 pm was rude and disagreeable with me. Told me that the register told her I had an... invalid pin number for my card but when I used the ATM....WITH THE SAME PIN NUMBER.....I got money out of it. I had the sameissue last night with my card Read more
Easily one of the cleanest 7-11?s I?ve ever been to. Great service and always have what you want in stock.
Your typical 7 Eleven, this location is nice and clean. Slurpee Machines have a nice variety of flavors and nice and clean.... Everything here is overpriced though, except for the slurpees, although thats most likely the only reason you'll even go here Read more
I go here pretty often and the employees are always very nice. The store is clean, shelves are stocked, slurpee and coffee... machines are working/full most of the time. Read more