Reviews for McAlister's Deli in Rowlett, TX
We ordered curbside. Everything was delivered quickly, however it was all wrong. We had our name on the outside of the bag, and... a different name on the inside for the food. Since it was sealed and staples with our name on the outside we didn?t check untilwe got home. Very disappointed to say the least and won?t be coming back. Read more
I can?t believe the bad service I got last night. I can?t believe the attitudes from the employees that got my order wrong. They... rolled they?re eyes as I turn around and explained they were missing two sandwiches and my soup. I asked for the manager and shebluntly told me yeah well were busy so try again when we don?t have all these customers waiting. Excuse me!? How is thatacceptable? Who trained these employees? She said they were too busy to give me a refund. I?ve never seen anything like this. Read more
Ordered my food at 7pm 9/20/22. Said it would be ready by 7:40. I get there and there?s a line out the door. Understood, they?re... busy. My problem is I waited until 8:45PM! Not only was my order completely wrong, they refused to give me a refund saying ithas to be processed by regional management. This is completely unacceptable and I expect a contact from corporate so I canexplain the rude and nonchalant behaviors of the staff. Not a single apology or explanation. I wouldn?t have a single problem ifthey act as if they cared. When I explained my order was wrong, they said ?well we?re busy so maybe try again earlier anotherday.? Terrible staff. Terrible service. Never eating here again. Read more
Absolutely, disappointed and frustrated with the service and staff. I ordered my food at 7:20pm on confirmation stated it?ll be... ready 7:42pm. I understand this was during dinner hours so I stopped at Target. Upon arrival I noticed multiple people waitingfor take out. I didn?t think any thing of it gave time before I let the staff know my name. After one of the staff members letme know they were backed up and it?ll be out shortly. I waited in my car by this time it was 8:05pm I walked back in the storefinally given my food and something told me to check. Order was completely thrown together and wrong. I walked back in gave thestaff my food to let them know my order was wrong she gave me an attitude and said well we have been busy. Unacceptable if thisis how your customer service is. I waited looked down it?s 8:20pm I was so irritated that my kids and I were hungry I decided Ididn?t want to wait any longer. Asked to speak with a manager to get a refund she then says I can?t I have to wait for anothermanager and then your refund will take 5-7days! Excuse me! Not even a complementary meal or no apology she just stood there as Itold her I didn?t want the food. I left with no meal being ready and no money back. I will definitely be calling corporate ifthis is how you treat your customers. In the mist of it all it was 3 sandwiches nothing special so I?m really confused. Maybe ifyour staff wasn?t walking around and laughing and playing in the back while making the food you would have orders out on timeand made correctly. Read more
Ordered curbside, waited 20 minutes before realizing that they just weren?t going to bring it to the curb. Went inside and order... was sitting on counter. Order wasn?t completed so glad I checked it. Get home and this is how much soup I got in the side soup,literally a quarter of this small cup is full. Won?t be going here again. Read more
Love this place!!! Speedy delivery from local Rowlett system. The food is generous and tasty. If you love Ruebens then this... place is a must! Chili is fantastic, the club sandwiches are always fresh. If I could give them 10 stars I would! Read more
Great McAlister's. The folks who work here are always nice and courteous. Food is always good. Tea is the best. I wish they had... other citrus than just lemons for my tea. That would take it to five stars for me. Tried the carrot cake for the first time andit was real good. Love the cream cheese frosting. Free tea day is always a family event. Read more
When placed order online, went to the curbside, when I got there waited for 10 mins (after the time slot selected), then when I... called and asked about my food they told me it wasn?t ready yet, waited another 25 mins then they brought me my food with noapology, when I got home all my soups were freezing cold and the hot sandwiches were cold and soggy Read more