Reviews for Baskin-Robbins in Roswell, NM
Love a good Baskin Robbins ice cream stop!! They had my favorite daiquiri ice! So thankful they took out all the artificial food... dyes out of their ice creams, my kids can finally have the fun stuff!! Thank you!! Read more
The two young ladies were doing a wonderful job. I would like to apologize to them if I upset them in any way by confronting... their rude customer. I would not stand by while the rude, entitled woman on her phone berated one of the employees because shedidn't like the coffee she was served. It was important enough to her to reduce the young woman to tears, but not enough to getoff her phone and engage with them like human beings. I hope she was the last horrible customer you had today, and I hope youall realize that you do not have to take abuse from anyone, ever Read more
So disappointed in my interactions today with BR. No bubblegum ice cream. Ok no problem but was then told it was the lazy night... shifts fault. They were too lazy to bring it out. Another employee spoke up and said it is standard it?s always supposed to bestocked. And the first employee replied? Tell her we sold out of it!!! We are supposed to have it in the case. Lastly, I askedfor a taste of another ice cream since bubblegum was unavailable. After using the taster I placed the tasting spoon in the cupon the counter. Only to be told ?those are tasting spoons I just contaminated?. I apologized immediately and mentioned that inAlbuquerque? The cup is available for your tasting spoons. She pointed across the room and said at this location they use thetrashcan. The challenging part is? Why would I ever grab a tasting spoon when I can?t reach down and retrieve the ice cream. Itjust didn?t make sense. The final piece that got my goat? Is she commented ?at least they weren?t as many clean spoons in thecup as there were with the last customer?. Rude staff of two onsite?.barking, rolling eyes and attitude. Not up to standard.Trying to relive an old memory? Gone bad. Grin! I love Baskin Robbins in other locations but probably wouldn?t visit thislocation again. Management needs to take a look. Read more
The worst place to go for a birthday cake. People cant follow simple directions. Called the manger. Didn't really solve the... issue. Read more
This was by far the worst Baskin Robbins I've been to. 31 flavors?! The ice box that holds the ice cream was lucky to have 19.... Half the freezer had empty spots for ice cream container flavors. Staff wasn't friendly. The up side was a Dunkin doughnutswas attached. However I'm Leary as to even they had any kind of selection. Read more
I'm giving it a 3 because apparently the (I'm guessing) manager can't speak to her employees. She has to tell at them. That's... not how a good manager should be to her employees. I really don't believe that I will be returning to this place. Because ofher, because next time I will not stay quiet.. Read more
Fun place to stop along our alien themed adventure. Just felt the ice cream area was a little neglected. Tubs of ice cream were... sideways. Other than that staff was friendly and we got to eat dessert by an alien! Read more
Dunkin donuts was incredible, fresh and delicious donuts!