Reviews for Steak 'n Shake in Rolla, MO
The food was cooked perfectly- perfectly crisp bun, all the right toppings, burger cooked just right and the joint was looking... squeaky clean!! I love the new self check out option they have to keeps things moving faster. Lastly the staff was veryfriendly! Read more
I haven't eaten at a Steak 'n Shake in years, but this was the first time I have had to order for myself and "plate up" my own... food, get waters, etc. Not a big deal, just unexpected. Also, we're paying additional for sauces? Overall the food was good andI would come back, definitely. Read more
This used to be a great Steak and Shake but not any more. I am NOT a fan at all of the idea of coming in and placing my order... on an electronic kiosk and picking it up at the counter. The old system where a server came to the table was much better. Also,the lady working the counter was inattentive, and curt with us when we asked for plastic flatware that wasn't stocked outfront. This Steak and Shake experience was one of the worst I've ever had. Read more
This is the first self order kiosk S & S I have visited. I like the concept and ordering went smoothly. Food was in Styrofoam... carry-out containers. I kind of miss the glass plates and metal flatware. Same great food. Read more
So I have not been to a steak and shake in a while. It's all self service. There is no environment and the people making the... food are not the nicest. 3 out of 5 for the food because the cheese was cold for the fries which made the fries cold. My garlicburger was good but the kids did not finish their food they said weird taste. Wish this was a better experience. Read more
So, there is no servers any longer? EVERYTHING is self-serve? That kinda threw us for a loop. But, we rolled with it. After... using the kiosk, we went and tried to find a table...remember there is NO ONE on the floor, so the tables were all dirty, thetrash cans were full to the point that the door that says "Thank You" wasn't visible any longer. We wiped down our table, andwaited for them to call our number. The floor was disgusting, back to no one being in the dining area. The food was good.Everything was cooked well, and our order was spot on. Hate that they are taking the step to be non-customer-friendly. Ibelieve you would get more customer service going through the drive-thru. Read more
Helluva lot better than the one in Branson, MO. The steak patties were tender, the fries were like salty, tasty hashbrowns, ... the shakes tasted very flavorful and almost completely natural, staff was outgoing. The indoor touchscreen ordering station isvery well implemented and organized, responsive, and very hard to mess up your order with. I rate this place Cat between 2Steak N' Shake buns/10! Read more
Great experience! Kiosks were new but worked good and let us see all the options. Food was AMAZING. All the burgers and fries... were cooked perfectly. Shakes were delicious. Staff were friendly and the restaurant and bathrooms were clean. Would definitelycome back. Read more