Reviews for Great American Cookies in Rocky Mount, NC
Girls working are sweet but cookies in any ???? cation I've gone to have chemical aftertaste...I remember when cookies where... simple...and they don't know they get the dough already laced with chemical cocktail Read more
I live 3.5 hours from the Rocky Mount store where I needed to order. DoorDash canceled my Delivery and my options were... limited. I called the Rocky Mount store and spoke with Shonda C. She explained what happened. I asked for her advice and sheoffered to deliver the cookie herself. She was wonderful?.that was above and beyond any service I?ve received in along time. Thank you Shonda C.! Read more
A big THANK YOU to Mark for being so helpful with my order today for several cookie cakes. Everything was perfect and as... always... delicious! Read more
Went today for chocolate chip cookies today. But they were out. Not only that they were out of everything. When I asked if they... were making more I was told they weren't planning on it because they were short staffed. Really no cookies at the cookie shop. Read more
I did my order over the Great American Cookie App just after they opened at 11:00am. I got a call around 1:30pm that the cookie... cake was ready. I had a 3:00pm pick-up. The cookie cake was ready early and it looked great!!! Keira was extremely friendly andpolite. She made the cookie and decorated the same day. The cookie tasted great and we ate it over a few days. My son wasecstatic that it was a Great American Cookie Cake. We have tried other cookie cakes before but nothing beats a Great AmericanCookie. Thanks Keira for a job well done!!! Read more
Megan is literally the BESSTTTT we got the best cookies and she is literally the best server!!! If you guys could give her a... promotion that would be great cause she totally is the best Read more
Saturday evening, 7:10pm---no cookies!! How? Piss poor planning and a red headed employee (horrible dye job) with a nasty... attitude. I assumed cookies were baking, as there was another family waiting in front of us. They were waiting for theirdrinks they ordered at the far end of the counter, however the employee had placed them at the opposite end..Why? When we wereup, I inquired on what was available or would be available. The red headed waitress turned with a sigh and said "not tonight"!I wad so outdone that I didn't even bother to ask why because if she had to bake them, I didn't want them. Customer service iseverything to me. Businesses really need to take a hard look at their front line employees to ensure their businesses aren'truin by one bad employee having a bad day. Read more
A terrible establishment who did not complete my order when they said they would. Ended up getting a refund and going to Publix... for a much better price and product. Read more