Reviews for Baskin-Robbins in Rocklin, CA
horrible location. don't come here. the kids touch their faces and body parts right in front of you and then don't wash their... hands or wear food service gloves. when confronted, they argue with you, yell, and threaten to kick you out. also, they don'twear masks. will be reporting to health department Read more
I ordered something and made a mistake on the date for pick up. No biggie. It happens, and it was my mistake. Asked if I could... still pick up the item even if it meant I had to wait, or purchase a second one today and cancel the original order. Was told"No." Ok.. Fine. I asked if I could cancel the order to which I, again, recieved a firm "No. That can only be done online."Ok.. Still fairly calm. Entirely understandable, if thats the protocol. Got home with the disappointing news that there would beno fancy ice cream dessert, only to get online to cancel my order and it states to cancel i need to call or show up to the storein person. Ok. Now I'm starting to get agitated... I call the store and ask to cancel stating it says online I can only cancelover the phone or in person. And I again. Get told "No." That I cant cancel over the phone cuz the boss isn't there? Everytime Iinquire the rules and reasoning changes. I admit I made a mistake but I shouldn't have to process a charge back to cancel anorder. Absolutely 0 customer service skills, and completely turned me off from the brand. Read more
Worst Baskin and Robbins ever. Packed with kids not wearing masks, clerk's not saying a thing about it. And it took forever,... forever to get some mediocre ice cream. Enjoy! Read more
Baskin Robbins staff was friendly and were quick to get everyone served. Employees had their masks as well as the customers. ... Everyone kept thier distance. Cherry jubilee is my favorite ice cream. Read more
WORST SERVICE IVE EVER HAD, usually I have the best service but a think a new woman is working there and she yelled at me when I... asked for a sample and then proceeded to scoop my ice cream using no gloves!! I have gone back twice and each time it?s the samewoman and she has never worn gloves once! DISGUSTING!! Especially during this pandemic, don?t think I will be coming backanytime soon. Read more
Clean, nice 31 Flavors. No complaints at all! Lovely treat on a hot summer day.
Omg do I even need to say more. The carmel cream is delish!!!! My friend got the banana Royal I thought it was like the secret... menu lol... Ended up eating half of that too ????staff is very professional and I applaud that especiallly for being so young.It was also really clean in there..the bleach sparkle shined hehe. Thanks girls:) Read more
The young lady behind the counter greeted me with a smile behind the mask . Great ! She was helpful in choosing a chocolate... flavor . Great job , great icecream cone ! Read more