Reviews for KFC in Rockford, IL
The manager taking our order was rude, she said that when you order the 12pc with 3 sides we should know that it automatically... comes with two mash potatoes. Not once did I every have someone assume that's what I wanted and get an attitude bc I want toknow what our choices were for the sides. Chicken was soggy not crispy and fresh. The meat tasted hard and dry. The honey was sothick it barely came out of the package. Then when my husband had told her she was rude when he ordered our food she told himgood that made her even more happier. CUSTOMER SERVICE WAS UNBELIEVABLY RUDE AND GHETTO AND THE FOOD WAS DISGUSTING MY DOGWOULDNT EVEN EAT IT. DO NOT GO TO THIS KFC ON 11TH ST ROCKFORD ILL. Read more
This KFC is an okay place to stop for lunch or dinner. The prices have dramatically increased since my previous visit but... that's no problem because everything is higher priced now. I went into store to place my order and get it to go around 1:30 pmon a Friday. The lobby was fairly clean but there was so room for improvement. The floors were in need of some attention andI'm not referring to the normal mess that customers drag in with their shoes. They did have some plastic barriers at the cash???? registers. They have signs up that claim you must wear a mask but a couple of workers didn't have them on and neither didI. Maybe they forgot to take them down ???? Thank you for taking the time to read reviews on Google maps, I pray ???? that this post might be helpful to many people and if you are one of them please hit the "like" button for me. Let Jesus Christ'sname sound out, to God be the Glory! Read more
Shorted us on a whole order of tenders and even in the meal bucket. We were the only customers at the time. There is no reason... to be missing items when it's dead. Read more
Please read. I got lunch here 02/28/22... ya'll I got hit with food poisoning within 40 minutes after eating here.... from 2pm... until 6am. I was puking nonstop ....so bad that I had Petechiae *which is blood vessels around my eyes popped* I'm pretty sure Ithrew up a crayon I ate when I was 2. But to be serious it was the worst night of my 29 years... sitting on a toliet holding abucket 10/10 don't recommend...... I thought about going to the ER.. it was brutal!!!!! ... I'll never eat at another KFC in mylife... be careful people.... these bad reviews ain't here for nothing!!!!! Read more
Did not receive my whole order. Food Was stale and called for over 45 minutes. No, answer. The mashed potatoes were old and... spoiled. I?m not sure what they are doing at this location. But I believe health inspector should pay more attention to thislocation. Extremely unhappy. Read more
So ghetto and they never get your order right. I genuinely have health code violation concerns about this place. My boyfriend... and I went through the drive thru once and we asked for 6 biscuits (we also had an online order that they ?couldn?t? find, eventho we had the order number on our phone and wouldn?t take it) and they told us it?s gonna be a 20 minute wait. We said ok,we?ll wait because we called their bluff. Sure enough, they had our 6 biscuits in 5 minutes! Just absolute laziness. And half ofour order was missing as well. Never go here! Read more
I normally go there often for lunch. Last two times weren?t the greatest. Unfortunately I am not able to post the photo of my... current and last experience. I ordered a Louisiana Hot Strips and the amount of grease and old bread crumbs that were in mycontainer I would?ve r-fried, and breaded more chicken. Definitely a heartache. It?s already bad food for us. Why kill me evenfaster? The previous order was burnt, and dry. ??????????? Edit- I figured out how to post photos. (Most of the food wasremoved to see the grease.) Read more
Ordered though the app for a 6pm pickup. You have to go through the drive through to pick up, making you wonder what is the... advantage of the app. Got to the window and was told they were waiting on the Mac and cheese and could I park and they?d bringit out to me. Waited 38 minutes more before they finally brought the food out. When they brought it out it was a ?here?s yourorder?, no ?thank you?, no ?sorry for your wait?. Leaving the parking lot I saw several employees gathered around some cars.Maybe that explains the wait - it?s hard to cook chicken from the parking lot. Got home and found my 12 piece dinner only had 10pieces. Clearly they are math challenged as well as customer service challenged as well as honesty challenged. I just deletedthe KFC app and won?t be back. Ever. Read more