Reviews for Baskin-Robbins in Rockford, IL

Great ice cream. The staff was very friendly and helpful

Incredibly disappointed in this Baskin-Robbins. The open sign is lit on their building and online says they don?t close until... 10. The door is locked and when I tried to call to ask if they were open (and if they weren?t to tell them to turn off the bigOPEN sign) the girl inside looked at phone and then did not answer. I just wanted some ice cream Read more

Very disappointed. Ice cream was not solid and the portion size was skimpy. I asked him if they were having problems with... their freezer. The clerk didn?t seem interested with my concerns?neither did his coworkers that were smirking in thebackground. Better ice cream at Cold Stone and Dari Ripple?more expensive but at least you?re getting what you?re paying for. Read more

Great ice cream. Went for mint chocolate chip. Got the pistachios almond. Yum

The ice cream is always good and the people that wait on you are super friendly with huge smiles and great service.

Cute little shop. Friendly staff and quick service.

Direct Contact w owners "B and J" led to quick resolution We had an experience that was promptly and sufficiently rectified by a... call to us from the owners - who wanted to make things right. In this day of lackluster service I can tell you how muchappreciated it was to have our concern handled so quickly and so generously. These owners are true business professionals, andgo the extra mile to retain customer(s). THANK YOU for going ABOVE and BEYOND! Rockford MULFORD Location. We will be back andoften! Read more

Super friendly service and pretty much all of the flavors you could want!