Reviews for The Grilled Cheese Factory Roc in Rochester, NY

I work at Marketplace Mall and on 4 separate occasions including today, I always had to go back and get something they forgot to... put in with my food. I ordered the Cajun ranch sauce everytime I go there and when I go back to my store, it's not there so Iwaste extra money and time for something I should've had in the 1st place. And I ordered the Cool Bird quesadilla which haschicken, ranch, bacon and cheddar jack cheese. When I went back to my store today, they forgot my ranch AGAIN and they evenforgot what I asked for when I went back and i was there 5 minutes prior to get my order and I had to make a 2nd trip that sameday(today) because they didn't put bacon or ranch in my quesadilla and opened up my quesadilla to them and they said they'lltake care of it. Well they only took care of half of my quesadilla and they just threw bacon and ranch on it in sloppy mannerand it was still opened up and aren't you not suppose to bring food back to the kitchen after customers touch it? And I found ahair on my food too. Totally lost my appetite now and I just wasted 13 bucks. And you expect me to pay the price I did when Idon't get exactly what I pay for? And the fact that they gave me the same cold quesadilla back but they just put cooked bacon ona cold quesadilla and I couldn't get a fresh one? Sorry but it's not worth the headache and I gave this place many chances. Goodfood when it's ordered correctly but that seems to be hard to ask for. It's 2 stars because they gave me a free soda. Read more

l was the winner in the contest last month so l came to pick up my tuna melt today and l got to go but l did try a piece ... before l got on the bus ok let me just say this the best tuna melt l ever had love how everything melts in your mouth and youget full with just eating one slice the fries was good l just should had asked for a pack of salt but it was good l will comeback one day AAA please stop and try this place you will love it Read more

The owner is a very nice lady, but they charge .05 cents for ketchup packet. She raises the prices when she needs money I... personally won?t eat there again. Read more

This place is awesome! Delicious and unique sandwiches, huge portions, and good prices. Would definitely go again!

Great place to eat! Yummy food and great service. Highly recommend eating here at the Marketplace mall location.

I got the really Philly and Home made chips. Not only was the food fresh but it was huge. I loved the caramelized onions. The... melted cheese as I pulled apart. I HIGHLY recommend you try it. It's in the Marketplace mall in the food court. Plus theStaff is all family and very friendly! Read more

The sandwiches are amazing, I have gotten the Cool Bird twice and each time it was excellent. I am not a fan of the chips or... the fries, but it could my taste buds, my co-workers liked them just fine. We used Grubhub both times and everything was fine,nothing missing etc... Read more

We just ordered, Angry Steak, Shroom Melt, and Cajun fries. The food was sooo good. Everyone shared a bite so 3 thumbs up on... entire order, we all agreed on the 5 stars. Thank you Liz???? Read more