Reviews for Pizza Hut in Rochester, NY
Till like 3 years ago Pizza Hut was on my weekly orders. Not ordering weekly, but will never say no to a hot one.
Ordered online like always. Had enough points for a free pizza. Ordered it and I thought I changed the time to 5 but as i... checked out it said order will be ready in 12-15 mins (it was about ten till 4p). I immediately called the store to tell themwhat happened and they said ok no worries we'll put you down for 5:15p pickup. Cool. Get there and it was obvious that the pizzagot made at almost 4 and sat in the oven for over an hour! If they weren't going to make it fresh closer to me picking up theyshould've just said that! My kids didn't even want that pizza! Cheese was hard before we even made it home and only live 5 minsaway! Read more
It was better than my last order... I used the app. two toppings pepperoni and onions stuffed crust (cheese) .simple and to the... point ... Lol Can really go wrong with a pan pizza from Pizza hut ??????????? Read more
Staff was obviously busy with orders and customers coming in and out. Never hestlitated to give a smile and welcome people... walling in. Very pleasant and nice to have. Food was ready when promised and delicious as always. Read more
Not great - ordered a dinner box and was given the option to upgrade breadsticks to cheese sticks for an extra fee. I did but... received breadsticks. Then they ask if you want to add special requests. I did and they did not honor them. So clearly they justmake the meal the way they want without any regard for customer requests. Maybe they should remove options to customize and putin statement that says all food is prepared as is. Then I selected curb side pickup. I got there and marked on the app that Iwas there. Waited several minutes and no one came out. I then called and they said they did not see me. When I explained thatthere were several vehicles in front of their store and I was behind them - the response was "are you sure you are here - I dontsee you." Seriously? They assumed I was lying when I checked in and did not look outside- just waited for me to call and argueabout why I was parked behind the other vehicles. With all the pizza places around - pizza hut has moved to one of the bottomspots. Read more
My family of four including two children going to bed tonight straving without any food because of this Pizza Hut location. I... called this location and ordered a pizza at 9.38 pm. They agreed dilver the food to our hotel room in 25 minutes. 42 minutespassed no food was delivered to our room. I called and same girl who took the order tried to change her voice and accent pretendto be different store and said they don't have my order. No offer to help. I was so disappointed and we have no food tonightbecause of Pizza Hut's employee's ignorance behavior. Stay away from this store. Read more
The pizza was delicious. However, the best part was the courteous delivery person. He placed our pizza at the door on top of the... delivery bag, knocked, and stepped back so we could have contact free delivery. He was extremely nice, this is the 2nd time hehas been our delivery person and he has been courteous and thoughtful both times. His attention to detail is much appreciated. Read more
My son is disabled and does not have a computer. He needed a paper menu. They no longer have them. So he will not be ordering... from them. Read more