Reviews for Firehouse Subs West Henrietta Road in Rochester, NY
I?ve had these subs before. The taste is great. We got our subs off the truck due to being in our town. It took FOREVER to get... our food. Wish they were a little bigger for the price, and Mac and cheese was good too. Read more
Great food and service. Ordered pickup and was able to get it in the drive thru. Price is also real good. Amazing.
I used to eat here all the time in DC and I am so glad we have one up here now. This is one of the best sub places ever in my... opinion! Read more
Good quality suns and supporting the community all in one. Stop in or order ahead. Friendly service to meet your needs and a... help when you enter. Read more
First time and the sub is amazing! I got the cheddar brisket at the recommendation of staff. Place looks clean and brand new. ... I would give 5 stars if I didn?t have to listen to Covid news during my lunch- takeout next time Read more
I usually don't review chains but I wanted to try these subs since it's the first Firehouse Subs in Rochester. I also like that... they donate proceeds to first responders. I visited around 1pm on a Monday and it was not busy, no one in line in front of meand maybe two cars in the drive thru. The service was friendly but painfully slow. Also, they have a sign on the door clearlystating you will not be served if you aren't wearing a mask; however, all three workers behind the counter had masks on but thatwere below their nose. It made me a little uncomfortable that they were handling my food without proper mask wearing. When myorder was finally ready, they would have forgotten my mac and cheese side had I not asked if it was in the bag. Overall it justseemed like they were not focused on getting orders out efficiently. The food itself was fine. It was what I'd expect from achain. The turkey, bacon, and ranch sub (I got a medium) was filling and good, but it had a lot of sauce and was messy to eat.The mac and cheese was creamy and tasted good. I hope that they can work out some of their customer service issues. The food ispretty good but I wouldn't hurry back given this experience. Editing to respond to owner comment below: I understand them beingshort-staffed and for that reason am less concerned as I was previously about the wait time. I know that many restaurants arefacing staffing issues right now. Read more
I could have given a higher rating but with the lack of bottles of barbecue and hot sauces like the other locations I?ve tried I... found that a bit disappointing. They did have packets of hot sauce, better than nothing. I ordered a smokehouse beef and cheddarbrisket sub to go. I like that they pack it in an easy to travel carton.The sub traveled well and I added my own barbecue saucewhen I got home. I like the soda machine so you can customize your drink. The staff was very friendly and I?ll definitely beback. Read more
I was looking for a sub and accidentally came across this location. It was meant to be! This place has the best subs in town,... hands down! AMAZING subs...I will never go to another sub shop again. The place was clean, orderly, neat, the staff was superb. Even the bathroom was clean. If you want an awesome sub...look no further. Come to Firehouse Subs on West Henrietta Read more