Reviews for Dunkin' in Rochester, NY
They only have one worker in the morning which is absolutely ridiculous for a Dunkin' donuts. It's been ongoing like this for... years and the owners need to decide if they want to be in business or not Read more
The line was HUGE. Best customer experience I've had in a long time. Got my order quick once I could put it in but they're WAY... understaffed. They had only one employee at the busiest time of the day. And the one employee was running around like crazy backthere trying to keep up with all of them while trying to take orders at the same time. Read more
Great location! Very friendly staff. I came in today and got a very positive attitude from the employees. Alot better than other... locations. Read more
The workers at this location are extremely kind and always willing to fix your order if they don't have something in stock. Just... today their oven was broken and they gave us an extra donut and said if we came back later we could get the rest of our order,and we did and it was great!! And they are always so nice and friendly, by far my favorite dunkin because the staff is superkind!!! Read more
Don't go to this location if you want any type of esspresso! According to the workers their espresso machine is broken & has... been for over 3 months already. In the past three months I've went there to order a latte they always tell me it's broken. Theyshould put up a sign on the door saying their espresso machine is broken so people who want espresso dont waste their time goingto this location. Ive also did a few mobile orders for an iced latte and when i went to pick up they tell me they cant make itbecause the machine is broken, mind you I already paid for my order on the mobile app. This has happened quite a lot to me & iveliterally wasted money paying for a latte that I dont receive. Ive also went in person & ordered an iced latte & one of theworkers tried to pawn off an iced coffee to me like I couldnt tell the difference between an iced latte vs iced coffee. Once ialready paid for the iced latte & he never even offered me a refund. Im not sure if they can't afford a new but one but geez, 3months is extremely long to not have a new or fixed espresso machine. So unfortunately I can no longer go to this locationbecause they don't serve what it is I want due to the lack of equipment. Read more
This is my go to DD. My order is always ready. Staff is super friendly. I stopped going to the one by my house. This one here is... number 1 for me. I ha enever had any issues with the mobile app or had to wait. They give awesome service. Read more
I waited a literal five minutes because the girl behind the counter was asleep. I ordered several things for my nephew and just... a small cider for myself. The cider tasted like hot dishwater. I am not a fan. Read more
Staff is rude, didn?t give me everything I ordered until I asked for it. Ordered a toaster bagel with cream cheese and it was... not toasted and maybe a a teaspoon of cream cheese. Don?t waste your money at this store. Read more