Reviews for Dunkin' in Rochester, NY
Paid for orders to find out they are out of sourdough bread. Had made on croissant instead, which was very stale. Gave 3 stars... because manager was extremely attentive to help fix mistakes. Will not return. Read more
The service at this location is slipping. The wait times are getting excessive. Management needs to step up and train the staff... to be better. It wasn't always like this. Read more
Drive thru is slow usually (so go inside if you're in a hurry), but service is great otherwise!
Let me begin by saying that I am not a cop and yet I love doughnuts. Especially dunkin' donuts (no offense Tim Hortons - your... coffee is still great). But days when I am really depressed, it is the doughnuts here that lift my mood. Must be all the addedsugar. Well if it does the work, even for two hours, who am I to complain. Five stars. My favorite depression place. Read more
Walked in today and got a large Chai Latte, 3 donuts, and a bacon egg and cheese sandwich. Karen who took my order worked hard... making other orders and also took my order, and handled my food properly and efficiently under 2 minutes. She was very kind andhardworking. Loved my food. Thank you again Karen! Read more
I'll preface this with a disclaimer: I am a Starbucks fan. But Dunkin happens to be within walking distance and that's how I... ended up here on Mother's Day while we waited for the other boys to wake up. The mocha blended coffee was actually pretty decentalthough I forgot to ask for almond milk so it was really rich and tasted like it had 3 million calories. These blended drinksare ok but will never replace frappuccinos. At all. Not even close. I also bought a 1/2 dozen donuts which were fresh,especially the sour cream donut. The mom donuts were really pretty and I appreciated the time someone took to write on eachdonut. The lady at the counter was nice. It took a stupid amount of time for them to make our 1 drink tho, but it was a busymorning so I'll let it slide. 4 stars based on expectations of Dunkin, not based on expectations of coffee. Take that as youwill. Read more
Exceptional customer service from the staff while I was there purchasing goods for a present. They even provided a gift bag and... tissue paper to make the gift complete. I love that everything was easily accessible. Quick process....and the jelly donut andcoffee was good too. Read more
Sat is drive thru line for 20 minutes before my order was taken. When I got to the window to pay, I was advised they didn't... have the kind of donut I ordered. Read more