Reviews for Dunkin' in Rochester, NY
Coffee is always great, some of the staff at this ocation tho... not so great. One of the staff was arguing with and cussing at... the manager on shift, while there were customers in the store. Read more
Opens at 5 AM! Perfect timing for me! 5 AM MON. - FRI. MORNING CREW IS THE BEST! ????That's when they have the best coffee;... TRUST ME! I've done weekends and throughout the day, nothing like Mon. - Fri. MORNING CREW ???? Read more
No longer worth going here until corporate can correct it?s staffing and supply issue. I believe they may be short handed due... to the clearly fed up and unsupported staff, the 20 minutes I sat to even place an order in the drive thru (being the only carthere) and three separate occasions where it?s taken 45 minutes to get out of the drive thru area with a substitute because theydo not have most product. Sucks because this place is on the way to work. Read more
Although I have only been to this DD's location about 3 times, all 3 visits have been pretty good. The last time I was there,... the 2 frozen coffees my sister and I got were really strong like "coffee stuck at the bottom bitter type of strong" but with allthe pumps of this and splashes of that, caramel, whipped cream on them/inside the cup that still didn't help? So because our momonly lives 2 mins from this location and they were not cheap enough to just let it go(because what I didn't know but what mydaughter who's worked at the DDS in Chili Walmart, said it's 25 cents for every pump u ask for? A lot of these DD employeesdon't give the customers all the pumps they ask for, but then get attitudes because a coffee person knows exactly how theircoffee should taste like? ????) I do agree with the drive thru time being very long, and there shouldn't be a reason becausethe inside was empty and ppl in front of us in DT, were only getting drinks handed out the window to them, but then we noticedthat only 2 female employees was there alone? The young lady at the window was the sweetest employee I've came across in thelongest time!!! I hope y'all are sitting down for this one.....SHE ACTUALLY ASKED WHAT KIND OF BITTER WAS OUR DRINKS??? So afterbeing shocked we finally told her they tasted like bitter old coffee at the bottom of the coffee maker. She took the time toclean everything out remade our drinks, we tasted them, told her she should be "Employee of the Year" and left! ???? Ijs, ifsome employees tried harder to get orders right instead of just giving customers attitude(and vice versa, because I know somecustomers are difficult and nasty to deal with)things would run smoother? Have a blessed day everybody!!!???? Read more
How difficult is it to give someone a plain bagel? I've never seen a place mess so often when they're not required to cook or do... anything Read more
Was there this morning got a coffee an two donuts. Went back out to the car and the lid popped off the coffee (wasn't on tight)... spilled all over the car both front seats and on myself . They offered me another coffee I said no I wanted a full refund(donuts got soaked to) at first they said no, but gave in cause I wasn't giving up.reportedto corporate Now fighting to get myseats cleaned. Must have a bad batch of cups and lids or employees that don't know how to put them on cause I wasn't the onlyone found that out from corporate and the mgr spilled the also. They are refusing to take the blame Read more
Terrible customer service! I went to this location on 1/6/22 around 2pm and can honestly say I've never received such nasty... attitude in my life. The girl at the window was so rude. I ordered a sandwich, drink, and separate double espresso. I onlyreceived one espresso shot and was told the other espresso was inside of my drink. Despite knowing this is NOT what I ordered,the girl was extremely argumentative and nasty to me. 1) She assumed both drinks were only for me and 2) She gave attitude overan order she knew was wrong. Despite her finally agreeing to fix the order, I was so put off by the encounter that I didn'teven eat or drink it. Actually ended up stopping elsewhere (Tim Hortons on Lake Ave) where I received excellent service. Willnever stop here again! Management should be ashamed and do remedial training for this employee. Read more
Was charged for 2 sandwiches and 3 coffee, after 40 min wait sandwich was not delivered. Asked for redound and was told they... can?t issue redounds. Will dispute with the credit card company. Won?t come to this place again Read more