Reviews for Dunkin' in Rochester, NY
I ordered sausage egg and cheese wraps. The wraps were SUPER crunchy and egg was burnt. And I ordered a large iced capp and they... put it in a large cup. And basically gave me a small drink. If I wanted a small I would have gotten a small. This ice capp notonly happened once. But TWO days in a row. That's just sad. I understand mistakes happen. But how can you do it twice in twodays. I added the pictures. And day two there was absolutely no ice in there and an inch of just foam. I even added a picture toshow no straw marks in there yet. Read more
Great pumpkin drink and muffin. Great service. Clean environment.
Great drinks but service is SO slow!
Slowest dunkin ever, by far. So bad. Make sure you have at least 10min before going.
I absolutely love Dunkin Donuts. I'm there nearly everyday. This was by far the most ratchet Dunkin Donuts I have ever been to ... I arrived there about 7:30am and went to use the restroom. How can there be absolutely no toilet paper at 7:30am?? Not one rollof toilet paper there at all. I had to take some out of the women's room and yes nobody was in there lol. They were very busy.That early a line out the door, and wrapped all the way out into the beginning of the driveway. Surprisingly there were crankingthings quickly for the customers. A employee was making so much noise in the front during the service sounded like she wassmacking a barking sheet on the counter. Then the same woman was talking so loudly about wanting to go get that cigarette breakon. Another was being very unprofessional with the comments she made towards a guy in front of me. Having said that after thaton my way out the door to go to my vehicle the coffee cup split and the whole cup of coffee went all over the ground. The onlything that made my experience that day was the nice woman who was cashiering. She was so very nice. She apologized for the cupsplitting and replaced my coffee. If I knew her name I would have given her props or employee recognition or a raise or all ofthe above. She is the only reason I gave this location a second star. After reading all of the other dissatisfied customer viewsof the services this location can professionally turn it around so if im ever out that way again I would consider going thereagain. Read more
My favorite Dunkin? location in Greece. I go every single day. Staff is always friendly and my bagels are always perfectly... buttered. That first sip of my iced coffee is always scrumptious. Best $5.22 I spend daily Read more
I went to Dunkin today to get my daughter two donuts and a hot chocolate as soon as I left the drive threw and my daughter... started drinking the hot chocolate the lid was not secured and poped off and got her leg drenched in hot chocolate,she had justwent shopping and the hot chocolate got in her bag that she had Just purchased.We also had no napkins to help clean up themess,none was in the bag and I had no napkins in my car. she now has a burn on her leg. Read more
Was in Drive Thru tried to order a Frozen coffee with coconut shot and whipped cream which is on the menu. They refused to make... it saying coconut is an allergen and the manager said she's not going to make it. So I went to another Location 5 minutes awayand got what I wanted. I also purchased this same drink previously from this location. Read more