Reviews for Burger King in Rochester, NY
They charge way too much to give people cold burgers in stale buns and cold fries. Disgusting
The 1st and 2nd times I came my orders were wrong. My items were either missing, although I was charged for them, or they were... rung up incorrectly resulting in higher charges. I did contact the customer service through the franchise owner. Theyapologized and offered to send me vouchers for free food and a gift card. Neither ever came. You cannot dine in. You need touse the drive thru or a walk up window where they bring you your order. There is only 1 sign outside, not in view of the parkinglot, that tells you this. I won't be back. Read more
VERY.....VERYYYYY HORRIBLE SERVICE!!!! I ADD CHEESSE ON MY WHOPPER AND THY CHARGED ME $2.00 DOLLAR FOR A SINGLE CHEESE!!!! I... asked one of the staff and he said yes is $2. 00 now for the cheesse!!! I NEVER...NEVER PAID THIS MUCH FOR A SINGLE CHEESE. ALSONOT ONION, THE LETTUCE WAS DARK LIKE OLD. I WILL REPORT THIS STORE SOMETHING IS NOT RIGHT, CHARGING THAT MUCH FOR EXTRA CHEESE.THE COMO O FROM $11.09 WHEN UP TO $13.59 WITH OUT TAXES ?? RIDICULOUS!!! Read more
Clearly see staff in the building. But no response when I went to order at 633 am. Website states open at 6 am. Please don't... make me waste my gas. Update your website if time is wrong. Unhappy customer Read more
What can I say?!? It's always hit or miss with most burger joints that are national chains. Cheese melted all over everywhere... but the burger, tomato either sliced to thick or to small, oh boy!! So with this burger place the staff at the drive throu arealways nice that I can say but its still hit or miss. Read more
Went through the drive through. Ordered a burger and 4 pk chicken nuggets. Didn't get any ketchup or sauce for the nuggets. And... worst of all the nuggets looked over cooked, but weren't crispy. So I'm not sure if they were overcooked or if the fryer oil waslong overdue to be replaced. My French fry container was also under filled. I chalk it all up to the staff and manager on duty.I'll probably go up the street to McDonalds for awhile before I go to this particular branch. Read more
I did an order through the app. The order wasn't correct. The food was cold, the burgers were made wrong. The workers there had... nasty attitudes. My food was shoved out of the window. The only thing that was correct was the drinks, but how can you go wrongwith drinks. I will never ever come here again! As long as they continue to hire workers such as these, they won't last long inthat area. It's amazing, crazy, and so unprofessional that women come to work with a rag on their heads. What's more is thatmanagement allows it! Well, it's Burger King... What can you expect? It was awful and everyone should be fired and taught properrestaurant etiquette. This location should be closed. I asked for cheese, mayo, and mustard. This is what I got... It's nowonder I travel for decent customer service! This is the reason as a black woman, I'll travel further, because black people seemto not care about their own. That location is horrible and should be shut down! Read more
It's fast food, so not to much to say on that front. The staff here are regularly much better than other locations in our area.... Great attitude and very friendly. Read more