Reviews for Cold Stone Creamery in Rochester, MN

5 stars because the staff did a great job and were super patient and nice despite being short staffed.

The ladies that helped us were awesome! Great customer service and of course excellent ice cream and shakes.

What an amazing place. The North location is exceptional . Mike has done an amazing job with this store . Such amazing customer... service, and so many things to try. Come by, and say hi to Mike, one of the hardest working Managers I know. Read more

I was uncomfortable and grossed out by this place. Upon entering the facility, both employees didn?t acknowledge me. I ordered... two items and AFTER I checked out, I was informed they didn?t have the smoothie item I had ordered. Staff was considerablyinattentive. Furthermore, the restroom was dirty, meaning floor, toilet seat and baby changing table. The toilet paper wassitting in a roll on the handrail. The main lounge was just as bad. There were dead bugs on the floor, squished food at thecounter, and the tables and floor had crumbs and debris throughout. I wouldn?t recommend this place to anyone and I certainlyam not returning. Read more

Lets start off that my wife and I had ordered ice cream online like always, but at the South location. We were charged the... amount for said icecream and went to pick it up, except the south location was completely closed. So long story short we didn'tget our ice cream. We were pretty bummed and peeved at the same time. However the next day my wife called the north store to seeabout information for the refund. Paige the store manager at the location was awesome and went far above and beyond what she hadto to help us, including but limited not to fulfilling our order. Mind you she didnt have to do this because both stores aretheir own store, but she and her staff were super nice and beyond helpful. We will be going back to the north location simplybecause of her and her employees awesome attitudes. Read more

I recently just went to Cold Stone on Marketplace Dr. and i ordered online ahead of time. I ordered a pint of cotton candy with... whip cream then paid for extra whip cream to be added. Got to the store and received a half filled pint of cotton candy and wastold that they were out of whip cream. Then i was told that i couldn?t receive a refund for the extra charges because apparentlythere was no change. I did not pay $10 for a half filled pint of something that wasnt even my full order! Read more

We had a BOGO coupon so my girlfriend and I went to ColdStone at Target Marketplace and this was the "Love it" sized ice cream... we got. It's barely filled (usually over the top) and the cake was missing from the strawberry ice cream and my cookie doughdidn't have any caramel on it. The staff were friendly enough about the cake and interactions, but the service was terrible. Theonly reason this gets two stars is because they were at least nice about giving 1 star quality service. Stay away from ColdStone Marketplace; you'll regret the $5.29. I included a picture of our ice creams and a picture of what the strawberry issupposed to somewhat resemble. Read more

Great selection to choose from! Most of the times service and staff is good too but in my recent visit had different experience!... Overall happy with this ice cream place Read more