Reviews for Charleys Cheesesteaks in Rochester, MN
I ordered a Large french fries for $3.56. As you see in the photo it's not even regular size! Half empty.
A lady named April is the rudest most unprofessional employee I've ever met in my life. And I've been alot of places. She just... stared daggers at me and my son from the back, then finally walked up to the counter and said nothing just stared at us. So wegave our orders and she still said nothing just glared at us. My son ordered a small soda, she canceled it and then charged fora large. She still said nothing she was so angry it was scary. I wanted to leave but I didn't want to ask for my money back,didn't want to fight with her. I also gave her a tip. She was smashing a spatula on the chicken. She made us sloppy food whiletalking to some other guy in the back. He set our food up on the counter. I was scared we were going to get food poison fromthe chicken. And the finale thing that's crazy is she told the next people that came up we are closed this was at 5:30 p.m. theydon't close until 7. She should be fired immediately the rudest nastiest employee I've ever seen or met hands down. I'll becontacting manager. And corporate. Just wow!!!!! Read more
They either need to get more staff, or find a more efficient way to work. I stood for 10 minutes before I was even acknowledged.... The lady at the front looked mad the entire time. Read more
I am giving 5 star for management and customer service. The manager "James" took my order, prepared, served, and handled... employee's all while providing customer service.. I work in customer service and would love to have a Manager like this. Thefood is fresh and has good flavor.. I did enjoy my meal, but enjoyed seeing 5 star management and multi-tasking in action..THANK YOU - "James" This is a moment I had to take time to recognize and provide a review for you.. Read more
Amazing how your restaurant is open till 7pm in Rochester Mn. Yet at 6:40 pm with 3 sandwiches on the grill I was told he was... only serving drinks. So why don?t you change your sign or your hours to reflect what is true. I can?t imagine as a company in analmost dead mall that you could refuse a family order Read more
Had an order of cheese fries with bacon and a strawberry lemonade, the lemonade was rlly good but there?s barley cheese or bacon... on these fries compared to my sisters. Tried to call but no one answered Read more
We stopped here for a quick lunch and we were not disappointed. We had eaten there before but not for some time. This time we... tried the Chicken Philly sandwich and Ultimate Fries for just unbelievable $15.00. It was plenty for my wife and I to split. We were helped by a nice gal whom I can not remember her name. She was tall and had tattoos on her arms. She was very happyand cheerful and pleasant. This is someplace we will surely return to! Read more
Charlies cheeseteaks never disappoint and i keep coming back! For some reason this location always seems to be understaffed.... There is a guy that been here for a few years. I see him getting his but kicked when they're short staffed all the time. He'salways nice and great to my kids! If you don't mind a short wait for a fresh made to order Philly check it out! Read more