Reviews for Caribou Coffee in Rochester, MN
They made me the wrong drink and refused to remake it when I mentioned it. Usually I love Caribou but probably won?t return to... this location. Read more
Love Caribou, love getting before a night shift. Never get my drink wrong and have had good experience with staff. Usually use... the drive thru and they are prompt and usually doesn't take long to get my drink once it has been ordered. Thanks I appreciateyou caffinating me before a long night! Read more
Always get the dark roast with cream. Hubby likes the Caramel Macchiato. Both satisfied and very yummy. Service friendly and... pleasant. Read more
I ordered ahead on the app at 550am, arrived at 6am and there was no one there! I waited in the order line for someone and no... one came so I went ti the window and waited another 5 minutes giving the benefit of the doubt maybe emergency bathroom break orsomething but still no one? so basically they took my money and didn?t give me what I paid for. I called several times between630 and 730 and never got an answer. This is actually the second time this has happened to me at this location tho the firsttime I didn?t order off the app.. site said it opened at 530a I was there at 6 and no one was there- Read more
Caribou is a good go-to coffee place as the are quite consistent and this Caribou was no exception. Latte was good and workers... friendly. The place has a very open feeling to it with all the Windows. The place was very clean and tidy. I actually prefer amore cozy setting. Read more
Close to the highway and main thoroughfare. Parking lot is awkward to navigate and shared with a maintenance shop. I recommend... parking on the side of the lot that faces the avenue. Busy at 6:30am. Service is polite and efficient with taking orders. Drivethrough takes priority so if you're in a rush use the app to order ahead. Plenty of seating and an open atmosphere. Noise levelis loud. But it's a coffee shop, so lots of people talking and coffee being made. Great spot for a drink with friends. Read more
This is the second comment I have sent to Caribou Coffee customer relations in the past two weeks. When I submitted the first... comment on the web page, it was indicated I would hear from a representative, therefore this is my follow up since no responsehas been received. Then we used email from local comments here... nothing still. What about public relations guys? Recently mypartner who is a Caribou Coffee Member, and I went to the Civic Center location one evening and ordered 2 espresso coffee servedin mugs, with the steamed milk in a separate mug. The young barista whose name I later found out is Siera took our order. Shefilled our order and gave us paper cups. It is important to us to have coffee served in mugs. When addressing this, she remadethe coffee and did place it in mugs. At this time she handed me a paper cup with milk. I asked for the milk in a mug. At thistime she raised her voice, shouting so as to alert all of the other customers, and shouted at us, "I AM NOT GOING TO WASTE A MUGON YOU!". I was shocked, and asked to talk with the manager. She then informed us that she is the manager. After drinking myespresso, and thinking about this encounter, I became more and more concerned about the lack of training and her insultingcomments. Shortly, a staff member came to our table and apologized for her, and said she has had a bad day! I am a 77 yearold, professional and certainly do not deserve to be addressed in that manner. Before leaving that evening, I asked to speakto the manager, she came out and I said she had one last chance to apologize before I left. She said she was sorry for what shehad said. That was a good beginning, she however needs to attend training seminars in public relations and customerservice. After recently moving to Rochester, we have visited most all of the Caribou Coffee shops in the area, and decidedthat this location and OTHER staff have been pleasant. We have afternoon/evening coffee there most Read more
Very friendly staff super patient with a coffee novice. The beverages and food were good. The beverages outshined the food. The... experience was fast but not rushed I will be back. Read more