Reviews for Outback Steakhouse in Roanoke, VA
430p Sun 10/9/22 Food good, but won't go again.Parking lot FULL but inside not busy. When I commented how odd that was and that... I was glad there wouldn't be a long wait, one of the five wait staff at the door rudely said all the cars belonged to employees. Yup, plenty of employees but none except one seemed to be working. Booth table too high for seats, didn't think would be anissue but..Our waitress was pleasant but needed more training. Ordered coffee and sugar, 10 minutes later had coffee but nosugar. She brought a cup of sugar substitute packets and said they were sugar. Finally she brought a metal cup of granulatedsugar.The table in front of us seemed to have the only working waiter, but he was constanty trying to fix something wrong withtheir orders and throwing kitchen staff under the bus-loudly. Waited a long time for food, which was hot and good , but toodifficult to eat because table too high, had to practically stand up. Trying to pay bill took too long with waitress, tookticket to front with cash including better tip than service,etc deserved. My elderly father was impatient at this point. All hesaid was this is the check and tip for the black waitress. Female employee who took the payment rolled her eyes and sneered athim, which he didn't see because he had already turned to the door. I didn't have time to speak to her about this because agroup of people were coming in the same time my father was grabbing my arm, trying to pull me out the door. Read more
Fast friendly service! Food was great and prepared as ordered. Brianna our waiter was awesome and was able to handle our large... party with ease. She was efficient, personable and she went above and beyond to make our experience excellent with all of ourrequests! We will be back! Read more
Clay or Slay Clay to us was just wonderful! My family & I had such an enjoyable time that I decided to come again. What a nice... way to spend an evening. Great food and an excellent server! Shelly was terrific too. Read more
Our meals were excellent! I admit to being high maintenance and requiring extra attention and Stephen the server ALWAYS takes... perfect care to assure I am happy. My husband loves the blooming chicken, too. This is by far my favorite Outback and Stephen isthe best server ever! Read more
Update. "be of further help". Is that a joke as you offered no help as usual. In all the previous bad experiences all I got was... covid excuses and oh yeah one of your employees offered to let me drive all the way back to the restaurant to pick up my missingsalad. Yeah thanks but I will do as I have had to do in past and stop ordering from Outback. Shame as you used to be my absolutefavorite place to eat in Roanoke. I am tired of excuses and will not continue to waste my hard earned money on inedible food.Downgraded to 2 stars for that ridiculous response. My right hand is currently in a brace due to CMC issues and I am havingdifficult time using it let alone cook. Thought I would pick up a few meals for the weekend and was craving some steak. I lookedand it seemed Outback reviews were improving so I decided to give them another chance. I had not ordered from them sinceNovember 2021 due to 4 bad experiences in a row. Bad food, missing food and special instructions not followed, etc.. Well bigmistake on my part. Although all salads were included this time and look and taste good the no croutons was not followed for 2requested nor was any extra dressing included that I requested - and I scoop of butter for my baked potato instead of therequested "everything".. Worst of all first steak I don't know what is going on with! Almost burnt on the outside but there is asliver on bottom that looks like raw meat. It was chewy and yes it tasted raw. Don't even understand how that happened given howdark the outside was. Also from my picture you can see the baked potato is yellowish. As soon as I cut it open my first thoughtwas old potato. And yes it was old. I dread trying my other 2 steaks and hoping when I cut them open they don't have therawness as well. As it is I ended up having to throw out a good portion of my steak as I do not eat raw meat. My hand hurts toobad to deal with it and try to cook just bottom portion. That was my sole reason for ordering from her Read more
Absolutely one of our favorite places to dine in our waiter was absolutely fabulous. The food was fantastic. Service was great... as it always is. And most of all they made me and my service dog feel very welcomed. Not like most places where you feel likecan't be in there. They even offered him a plastic bowl of water. ???? we will definitely be going back here again???? Read more
The food tasted great, came out fairly fast, and we were sat with barely a wait for a weekend night. Our waitress, Halle, was... incredible. She was efficient and personable. She went above and beyond to make our experience excellent with all of ourrequests, and gave us some laughs too! We will be back. Read more
The food was good, but what really stood out was the service. This Outback got slammed with customers when another restaurant... down the road lost power. They quoted us a 45-50 minute wait time which was accurate in that it was how long it took to get ourentrees. They seated us within ten minutes got us bread immediately and soup and salad a few minutes after ordering. More breadcame out to tide us over until our entrees were ready. 45 minutes waiting inside with some food in us as opposed to 45 minuteswaiting just to be seated with that crowd was very impressive. Well done mates! Read more