Reviews for Chipotle Mexican Grill in Roanoke, VA
This is my favorite Chipotle. Not only just for taste, but that the workers are fast and actually acknowledge you nicely when... you enter the store. The ones near Tech are so bad about this, I don?t even bother going to those anymore. Read more
I appreciate most of the food items being gluten free. And the young man was really nice about changing his gloves when I asked.... But didn't know or didn't follow protocol when handling allergy requests. I have to say this Chipotle was so much nicer then theone at Tanglewood. Tanglewood starts closing up as early as 2 hours before they close. Read more
Large chips are a total rip-off. This is photo of ?large? chips placed into a gallon plastic bag. It?s barely enough chips to... eat with the dip. Portion size is half what is used to be. This isn?t just a one time thing either. Read more
Chipotle used to be one of my favorite restaurants because it was good, quick & inexpensive. But the quality of the food has... suffered. Unless I eat it AT the restaurant hot I end up feeling like I wasted my money. Chicken seasoning and being cookedappropriately is hit or miss, sometimes it?s burnt. My rice and beans this time are undercooked & for some reason dude also gaveme 2 helpings of the wrong rice this time. My biggest pet peeve though, they either don?t have dressing or have inconsistentportions. I usually ask for 2 to compensate but even asking for 2 this time was a joke (see picture). Even 2 of those were notenough for the portion of food they serve. I?m not sure why this is such an issue. I personally don?t want a salad withoutdressing so I almost have to check to see if it?s there and that I can get enough before I order. They usually don?t tell youwhen you order a salad if they?re out or not. I only find out when I ask for it at the register so I feel like a jerk when Itell them I don?t want the salad they just made in vain. There is also nowhere on the app to request extra dressing. Speakingof ordering online, they almost ALWAYS forget something. I do not recommend Door Dashing unless you leave specific instructionsfor them to check your bag for any extras. Usually it?s my dressing which again, is kind of part of the meal. I know some peopleeat salads without dressing but I wanna say they?re probably the minority. I feel like these are all simple fixes but the placehas just felt off since Covid or maybe a little before. It?s unfortunate. I usually pick Valley View?s location over this one ifI can. Read more
If you want to experience the worse customer service of Chipotle in town, do visit this location. It used to be an amazing crew,... but I guess like many businesses the labor crisis hit them not having another choice than hiring "whoever" . Not just that mybowl was overflowing, but the lady who served my food was in such a hurry and mood that closed the lid twice before I was done.Then when I asked lettuce she asked me if I was okay with the scraps left in the container, like barely 4 to 6 bad pieces...Sheserved all the food throwing it into the bowl just like it was anything but FOOD! I am sure that some customers appreciate theextra food, but at some point use your sense for when the client will have to open it and eat it. I give it 1 star just becausethe food was good. ZERO stars for the working crew and MINUS ZERO stars for the mean and careless young lady who prepared mybowl...*I should mention that I was the only one in line, so her sense of hurry and rudeness was totally unnecessary! * Read more
I was traveling through the area this weekend and ordered 4 meals from this location on the app right at 6 p.m. The app said it... could be ready at 6:15. When I got there, there were nearly a dozen people waiting for their orders and another line to the doorof people wanting to order. No clue what went wrong. I waited until 6:55 for my order. I would have left if I hadn't alreadypaid. Restaurant was packed with people waiting. Bad for COVID-19. Save your trouble. Order elsewhere. Core Life is 2 milesaway. This is not typical of the Chipotle's I know, but it looks like from the reviews this might be typical of the ones aroundRoanoke. Read more
I always eat here and this has changed my mind of coming back. Never seen this place look so nasty. It was busy at all it was... just two people in line me and another person. There was no reason for this station to look like this. After going home I askmyself why did continue going through getting my foot. It my favorite place and I was Hungry. This should have no look likethis. No one cared Read more
I love this one!!! They look out for you and always fresh??????