Reviews for El Pollo Loco in Riverside, CA
This location is the best clean, courteous and best food. The one on Central nasty attitude he never clean. I?ve been coming... here for a while now. This is my fourth visit and it?s consistent. Very courteous people and the food is hot and warm andappetite. Read more
For some reason after i ate my left over chicken from lunch later on in the afternoon i had bad stomach pain. Missed work the... next day and did not shake it off after 3 days later. It was the food i ate before i got sick. Read more
I Like Coming To This Pollo Loco, Its Always Clean & Great Service!!!! They're Chicken Is The Best In Their Riverside... Community!!!Very Friendly Place To Dine-In Read more
Customer service is terrible, they constantly forget items and it's basically impossible to get a refund because of the terrible... customer service. Last time in the drive through the employee had his back turned to me and was too busy conversing with hiscoworkers. I waited patiently and then he looks at me and says, "Did you need something?" I honestly didn't know how to react. Iwas like yeah just my food. On top of that they forgot a couple items. Tried to call and no answer. This location also seems tooccasionally close early, unless google got their hours wrong. I'll happily take my business elsewhere Read more
I was very disappointed in this location, I accidentally ordered on the Polo App, few min after ordering I called to cancel it,... I went to a closer location. When I called the Van Buren location they said no problem we can cancel your order and told me Iwould receive a refund. No such luck. All of this on my birthday, I picked El Polo Loco as it is my favorite chicken restaurant.Well was, I emailed the company and never received even a email back. I sent a picture of receipt to prove I purchased beforethe mistaken order would have been ready. I also have the phone call length that i was promised a refund. Very disappointed andnot a good bday when you spend 50.00 for absolutely nothing. Read more
Used to come here so much as a kid. So much has changed but the chicken is still the same including the sides. I've always... loved that grilled chicken and beans. So good. Happy to be in California visiting. Read more
Ok it's been a few years since I've been to El Pollo and we bought a 12pc. Family dinner. This restaurant literally killed the... chicken, the skin was BURNT and overcooked and cole slaw had NO SAUCE whatsoever. Tortillas were good but beans were tastelessas always along with the rice. Thank goodness for salsa!! Got plenty of that. Read more
It has been a while. A major fast food place during the pandemic. Prices are up a little bit. The $5 bowl is now $5.99. Also... charges $0.49 for extra cilantro dressing. Quality is still there. Read more