Reviews for McDonald's in Rio Rancho, NM
Great Customer Service!!! My order was exactly what I wanted. Everything tasted Freshly made!!! It?s a new McDonald?s and really... contemporary looking?? Read more
For a newer location, they're doing their best and they've definitely improved over the last couple of months. Everytime we've... come back, they've gotten better. No need for all these one star ratings when they're still learning. Good job guys! Read more
They haven't been open for long, so I will give them grace on being a little slow in the drive-thru. It can take a bit to get... into the groove of a new job and any training that isn't up to par ALWAYS falls solely on management if they don't set theirteam up for success. The reason for my 1 star? I don't like anything from McDonald's other than their fries. I ordered a largefry and it was clear that they were not fresh. They were hard to chew and slightly burnt. I'm guessing they had to re-fry themsince they sat out? It was so stale, I couldn't even eat them. And I tolerate a lot of food. Read more
Somehow they can screw up an order between the menu board and the window. As if someone changed it in the 50ft. I have had items... missing, or extra items from someone else's order. It's a disaster area. Slow service, incorrect orders, untrained staff, andgenerally a horrible start to the only fast food for a few miles in any direction. And to top it off, now the Walgreens/Speedwayparking/road is a mess because of this McDonald's. Read more
I've been there twice now and both times were a disappointment. Both the burgers and chicken were overcooked amd dried out.... They're brand new and already trash. I dont recommend going to this McDonald's ever. Read more
Ordered on the app, parked for curbside, waited 15 minutes. Guy in car next to me went on to get food. Waited a few minutes... longer and decided I didn?t want to waste my time to get cheap food that will kill me in the long run. Glad they made me waitso I could consider my long term health. Read more
Awful. I ordered on the app which clearly provides a code to tell the drive thru, they denied my elderly mother the food and... said she had to have the phone. Clearly not true bc we've presented the code numerous times with no issues, they refused toassist my elderly mother who is hard of hearing so she pulled up to the window for assistance and they were adamant that she hadto pull back around which she did and called me so I could hear and speak through her car speakers, I attempted to call thestore as she was there 17 times with no answer. Finally when she gets to the window I'm explaining over the phone she cannothear and tell them the situation they now proceed to tell her breakfast is over and refused the order that was placed 53 minutesprior. The so called manager got on the box refused to provide information for the general manager or corporate or anyone aboveher. Terrible service and disgrace they discriminated against my elderly mother who they would not assist her hearingdisability. I am definitely not done with this issue Read more
$40 worth of food and the SHOVED it all into one bag ???? (forgetting the Big Mac and as usual the nugget sauce) they smashed... all the sandwiches between a box of nuggets and 2 baskets of fries. A Big Mac is now $6.05 by itself.. the least they could dois not smash the food, get the order right ???? (they forgot the tomato but remembered to charge me extra for it) they N-E-V-E-Rremember the nugget sauce. It's the same at the Southern location. No respect for the hard earned money we're forking out forover priced low quality food. They do a much better job at the McMahon location.. next time I'll make the drive. I had hoped thenew one would be better.. won't make that mistake again. Read more