Reviews for Starbucks in Richmond Hill, ON

Good, prompt service. Professional, friendly demeanour of staff. Small environment, but cozy and comfortable enough for... independent conversations. Read more

Your typical Starbucks experience. Relax with a banana loaf and a grande passionfruit ice tea with lemonade or have a pumpkin... spice creme muffin and a double chocolate chip frappuccino. Read more

Honestly, the staff are super nice, but they work slow, ( 4-5 mins per vehicle in the drive through although I only saw 1-2... drinks made per car) and drinks aren?t always done very well. Read more

Disappointed. I don't think the staff listen to your order. I asked for less ice and pretty much got nothing but ice for $6.... What a waste. Read more

Finding hair in your food is never acceptable? especially when we?re in the middle of a pandemic. I purchased a feta and spinach... wrap from this Starbucks location, and was surprised to find not only ONE strand of hair, but a collection of hairs in a clump.I tried to pull out the strands, but it was entangled so well into the wrap, I could literally swing the wrap from the hairs, itwas disgusting. Obviously, this was quite a traumatic experience, and I had to return to the store to show a manager. To mysurprise, all the manager had to say was that they do not make the wraps in store, the product comes Pre packaged. From myunderstand, I trusted Starbucks in selling me a wrap, that does not contain contaminates? it is Starbucks? responsibility tomonitor the quality of their ordered products. In the end, all I got was a short apology, and two $4.00 gift cards? why $4.00,I have no idea. I found insulting that they only offered a $8 gift cards?? I will definitely contemplate on orderingPre-packaged foods from Starbucks from now on? buyers take this as a warning. I hope I won?t contract anything from thecontaminates in my wrap? God be with me. Read more

Second bad experience in a row. This time my husband went because of the free coffee promotion. He ordered a regular coffee... for himself and a Chai tea latte for me, I am pregnant and cannot handle caffeine. He waited 15 minutes for his regular coffeeand was given a cafe latte instead of my Chai tea latte which I will throw out. And the coffee wasn't even free because hedidn't bring his own mug, which got the longest time they didn't take because of covid?!? Read more

I haven't been to Starbucks since covid 19 began. I went today on my way home. I received my grande light foam latte and went... home (2 minute drive). This is the grande latte I got. Cold and two inches from the top! Read more

Awful service. Ordered via Mobile Order at 1:30pm, after complaining, we got our drinks at 2pm. Ordered a Pumpkin Spice Latte... and an Americano. The Americano came as warm milk, and the Pumpkin Spice Latte, was actually just a regular coffee. Absolutelythe worst service I've ever experienced and was practically robbed of $10. Will never return to this location again. Read more