Reviews for Hero Certified Burgers in Richmond Hill, ON

Very good location, burgers are tasty, customized condiments, friendly staff, the environment is amazingly clean

I went in to try their new smashed burger, it was very tasty,but I like their regular burger better, the smashed burger would be... great for people with a small appetite or small children. I will be back for a regular burger again. Read more

I?d give this place a negative 5 stars if I could. Got a grilled chicken burger with extra lettuces and sweet potato fries.... Fries were soggy, cold and wasn?t even filled to the top. The chicken burger tasted like chemicals and had barely anylettuce?. I went back to get another burger and cashier/cooker instantly starting arguing with me and said she wouldn?t give mea refund. She didn?t want to make me a new burger nor would give me a refund. After 20 mins of back and fourth she called her?aunty? and I was given my refund. Read more

Waited 15 minutes for a small burger combo. I just wanted the beef patty, cheese and strip bacon. The burger I got did not have... cheese and had beef bacon, which I had told the girl that I didn't want. The food tasted okay but not worth the money. Therestaurant was unclean. Would not recommend. Read more

The unfortunate thing about this location is that the food itself is really good. The problem is it takes FOREVER to order.... Staff that take 10 minutes to process a simple order and the whole staff seem aloof and confused. The staff are nice butuntrained and inefficient. Read more

Nice Angus beef halaal burgers. They have chicken ones and Angus beef. They have specials daily on the different kinds of... burgers that they carry. Staff is very friendly and service very good. Their sauce is usually very good and tasty. Kids likelike place too. Read more

Tasted better than most burgers I've tried so far. Did not like the poutine though. Quantity was good. Staff was super... friendly. Giving it a 3 star ratings as there was too much smoke in the restaurant. Apparently their vent was not functioningproperly. Read more

This is by far the stingiest location I've ever been to. Not only that but customer service here is ricidulous. There's usually... a very long wait to cook the food so I decided to call in my order so I don't have to wait there. Lady picked up the phone andput me on hold 3 separate occasions because she needed to tend to people in front of her. Probably a good 5 minutes before myorder was completely taken down. Went to pick up the food and asked for extra ketchup because I use alot of ketchup and onlynoticed one pack in the bag. Said she cannot hand out another one because it's standard to only give one with each order offries. Asked for ketchup and mustard on the burger and got two droplets. The saddest looking burger I've ever had. Read more