Reviews for Baskin-Robbins in Richmond Hill, ON

My son prefer the Triple Mango Ice Cream and I have no doubt about it, however my choice is always the same for the last 40years... "Rum Raisin". Read more

Hi , I was just there few minutes ago and the two Asian ladies were not helpful at all since I asked them to open a new... chocolate ice cream as it was the end of the old bucket which barely had anything in it !!!! They were so lazy to open to servetheir customers. They just think of being comfortable themselves and send away their customers . I am not sure why they aregetting paid to run customers away Read more

I?ve been to this location multiple times and I?ve been meaning to test some new flavours. Unfortunately, I was denied each... time. The first time was because they were out of sample spoons. The second time was the same thing and the final time I wasdenied again. I confronted them about it and their excuse this time was because of COVID and that they didn?t want the masksoff. Mind you, there were customers inside the store without masks ordering their ice cream. I asked for a manager, they ignoredme and refused to give me the full contact of the manager. I have been to other Baskin Robbins? location and they have happilygiven me samples of their new flavours. Sadly, with this location I have walked out with ordering the same old flavours thatI?ve tried. I didn?t have the opportunity to try out the new flavours here. I have reported them to Baskin Robbins corporate.The purpose of the company is to try new flavours before buying them. Extremely disappointed with the service. Read more

Same selections across all locations but what makes a location stand out will have to be the services!! We greeted by these... friendly and cheerful young girls who smile shine behind their masks. They were so patient with my indecisive daughter, veryattentive to all of us. These young girls set the bar high in the retail industry. We will revisit whenever we crave for coldtreats and plan to order ice-cream cake for our upcoming events. Read more

Edit: 5/2022, I got another cake and this year they have shrunk the sizes from previous years. They kept the same 9-in diameter... but the height is a good half inch less. I have cakes from previous years as proof. I don't think it's worth it at all now. It's almost an ice cream pie, not a cake because it's so low. Old review: I've gotten four ice cream cakes from here and theywere really sweet because chocolate and ice cream, so basically what you would completely expect from an ice cream cake. Never had real issue with the staff as I basically ordered and paid and left so I can't comment on that. An ice cream cake ingeneral isn't cheap so don't expect it to be cheap because it's basically a round ice cream. Read more

I really enjoy the ice cream but the service really really needs to be better! I have been standing in for 3-5 minutes and... nobody come to help. Lol Read more

My go to branch for ice cream cake. I usually pick a design from their album and it always come out as described . This year,... I showed the lady in charge ( I believe she?s the owner) a design from a website and see if she can replicate. She?s helpfuland offered suggestion and alternative, the ice cream cake came out really nice and my daughter loves it as she likes icing verymuch. I don?t think she charged me extra for the design. Great job! Read more

Terrible customer service - we ordered a $40 ice cream cake specifically asking for pink sprinkles on top for a girl's birthday.... When we picked up the cake and asked for a candle, the cashier narrowed her eyes and responded "UMMM", thought for a while, andgave one reluctantly. Note that a single birthday candle is complimentary for all cakes. After this strange encounter we leftthe store only to realize there were no pink sprinkles, so we brought it back saying we asked for sprinkles when we ordered, andasking them politely to put some on. The cashier very rudely said "I don't think so. It would make the cake messy" (?????) Thiswas your mistake?? We told her that the birthday girl really likes pink sprinkles, and to try to put it around the edge of thecake, and she took it to the back. When she brought the cake back with DARK GREEN sprinkles, she SHOVED the box wordlesslyacross the counter. Excuse me, this was your mistake that you first refused to fix, you didn't even fix it correctly, and nowyou're giving us a horrible attitude for no reason. We have ordered birthday cakes at this location for over a decade but willnever be returning. You have lost some loyal customers. Read more