Reviews for Subway in Richmond, VA
Ordered a specialty sub, and as always, I asked for it to be a WRAP instead. I have always ordered any sub there and had it... made into a WRAP and was charged the price of that sub for the 6 inch price. Today, I was told that the WRAP I ordered was thesame price as a footlong of this wrap, $14.99!! I was very confused as well as a couple of the workers, who thought indeed,something wasn't ringing up right on the register. Then another employee (not sure if she was a supervisor) stated that theprices have gone up lately and that this particular sub was the price of the footlong, which made zero sense to me and I wasclearly still baffled. I remained calm about it, but expressed that I couldn't pay that much for a WRAP sandwich. The lady waspleasant and said she understood, but didn't go out of her way to fix this error and let me leave without the food. I felt shecould have honored the 6 inch price, as that is what it had always been. Instead, they chose to receive ZERO dollars. But....that is just how things are in general now.. No one really cares, they don't "own the place" type of mentality. There was aline behind me so I didn't press it much and just left empty handed leaving my WRAP on the counter. I went online using theirsame location as a pick up order and discovered that the prices for any wrap including the one I ordered was indeed the cost ofa SIX inch sub, not a footlong. I feel like it was an honest mistake and the staff wasn't rude about it at all, but didn't tryto fix the issue when this was clearly an error in pricing on their part. Not sure if I will go again to this location or not-but before this, no issues... but I do agree, based on past experiences that the owners are not friendly and seem very greedy. Staff has always been pleasant for the most part. Read more
Got there at 10:30. No customers in there. I thought great! I beat the lunch crowd. Asked if they were doing the free sub... promotion. Was told they were sold out of free subs. At 10:30. Promotion started at 10::00 - 12:00. Ok. I ordered two subs.Both on Italian bread. Italian sub was on white bread. Asked for sweet peppers and toasted. Got green peppers, not toasted.Where was the meat? Looked more like a flatbread. Meatball sub was skimpy. Asked for more sauce. The black lady was verypleasant. The Indian lady that waited on me had a bad attitude. Very short and impatient. I will continue to go to Wawa for mysub(s). Read more
RUDE STAFF. Why would you make someone else?s food before mine when I?m clearly next in line??? Skimping on ingredients and... blames consumers for their problems. Do yourself a favor and don?t go here. Read more
Repeatedly overcharged for the wrong food, and conveniently for them, no one understands English to process refunds. Do not... visit this location. You've been warned. Read more
Friendly enough staff, however, order extras/ removals were missed (i.e. asked to add cheese to salad, didn't add cheese; asked... to remove onions from sandwich, left onions on)...also had to go back inside for missing cookies, which the employees graciouslysupplied, not but so huge of an issue, this is more of one of those if I didn't let you know your mistakes you'll never learnand do better... Read more
My experience was great, but of course nothing has changed with management they are still selfish and greedy as ever. Dont tip... because it doesnt go to employees Pragnish (sorry if I spelt it wrong keeps it all or mostly. He has for yrs. That's not myreason for the 2 stars. I've always known management to be so twisted when it comes to the employees they deserve 5 star wherehe alone deserves maybe 1 that has come from his employees for as long as I've known hes been there and from my own experience.Do better management if it wasnt for the employees u wouldnt have a store Sir. Read more
Absolutely excellent food, fresh lettuce, cold ham. And they have seafood crab. And Bridget was incredibly nice and attentive!... This is one of my top 5 subway! Read more
Locked the door as im in the parking lot, employees wouldn't unlock the door even tho their hours state they are open. They... close early Read more