Reviews for Papa Johns Pizza in Richmond, VA
After 45 minutes of putting in an order, I call to check on because it was already 25 minutes behind. They say it needs 20... minutes or more, meaning the order was not placed. I was staying only 0.5 miles away from that branch meaning it takes 3 minutesto deliver. I asked to cancel and they happily welcomed my decision. No effort to make it right. Corporate America, train yourstaff, pay your staff, or hire better staff. Get out of your Covid posture. No more Papa Johns for me. Read more
Save yourself the aggravation and order from someone else. If I could rate a zero star I would. I should have read the warning... from others vefore. This place has a 2.9 and it shows Customer service is terrible and you wait forever on food that is cold andnot appetizing. I felt like sending it back for a refund. Definitely not worth 19 bucks for a crazy pizza. Read more
Food always tastes good but I?ve had nothing but problems recently. Half toppings on one side but then they don?t cut it with... that toppings so you end up with two pieces that are half and half. Delivery driver crushed the cup of garlic so it was allinside the box. Read more
I was going to write out my whole, truly absurd, experience, but it looks like all of the reviews here reflect the same basic... story. Service is poor, all the way up through the rude management. It?s clear customer service is not a priority of thislocation. For folks looking for a truly great pizza in the area, I recommend Cabreras on Midlothian. They offer a higherquality product and far superior service. Read more
AVOID THIS LOCATION AT ALL COSTS. THEY DO NOT DESERVE YOUR MONEY. We have literally never been happy with ordering from here but... we keep giving them chances because we like the company as a whole. Last chance happened tonight. We have had raw pizza, 2.5hour delivery time pizza, pizza cut into who only knows what shapes, cold pizza, wrong pizza, missing pizza, missing credit formissing pizza and rude managers. Now we just get a call after an hour that our pizza will not be ready for another hour andasking if we want to cancel OR WAIT UNTIL 1:30AM FOR ONE SINGLE PIZZA TO BE DELIVERED 5 MINUTES AWAY. WE ARE DONE. NEVER AGAIN. Read more
This is completely Garden mess! not Garden fresh!!! Then I called the store they telling me that's not the store I order from... when that's the last number on my color ID the only store I call that's near The job site that's delivering until 1 AM!! BecauseI don't know what I'm talking about!! The only number of called to deliver food and they deliver me a mess and never went by thedeliver instructions!!! Never in my life again they will always be at the bottom of my list!! Read more
This is our second time ordering since moving to this area. This store is the one that pops up for delivery to our house. The... first time we ordered it looked like this photo, with all the toppings piled up in the middle. We thought that was why our pizzawas completely RAW, even through the majority of the crust. Tonight, ingredients were piled in the middle our stuffed crustpizza, again. Tonight's pizza seemed to still be undercooked in a weird way. The bottom crust ( center where the toppings are)was less than 1/16" thick....thin. When we picked up a piece it flopped down like wet noodle, everything fell right off. Thebottom looks browned, however, its not cooked. Honestly, I am new to ordering at this store and after a second chance a month orso apart it will be my last time. It's not 11 pm and we are still hungry. The girl who answered refunded it but wasn't kind,seemed more annoyed that I wasted her time and didn't even say bye when hanging up. It seems like they don't care with thesimplest of tasks; making sure the crust isn't paper thin, spreading out the toppings (NO ONE WANTS EVERYTHING PILED IN THEMIDDLE), saying their name and "How can I help you?", showing any kind of care, or even saying goodbye. Papa John's is usuallyone of my favorite places to order quick pizza delivery, but I would steer clear of this store unless you see recent positivereviews. Raw pizza isn't cool, regardless of a refund, we just want to eat. Hopefully, these 2 times are a fluke, but we won'tbe giving it a third try. Read more
Saturday November 19th, 2022 at 7:19pm the manager of papa john pizza who wouldn't give me his name, or the owners name.... Located at 10054 robious rd Richmond VA 23235 told me FU#@ YOU. I just want to know why the last six time i order the same exactthing it was one price. But if you ask for the special.....(the same exact order), but use the word special you get a fivedollar discount per pizza.... I WILL NEVER BUY ANYTHING FROM PAPPA JOHN'S PIZZA AGAIN! I would hope someone would reply to thisreview! But we shall see. Mybe they can explain why there MANGAGER TOLD ME (FU#@ YOU)! I'm very distraught. I think I need tosee a therapist Because of papa John's pizza!!!! SO I CALLED PAPPA JOHN'S PIZZA BACK AND THE OTHER MANGAGER TOLD ME THAT MATTSANDERS OWNES THAT LOCATION. ALTHOUGH HE WOULD NOT GIVE ME ANY CONTACT INFO FOR MAT! HOWEVER HE TOLD ME THE OTHER MANGAGERSNAME THAT CURSED AT A VALUED CUSTOMER WAS (THOMAS LOVING)! I feel he should be FIRED! Read more