Reviews for Hibachi Express in Richmond, VA
Great food ???? the best for hibachi take out very busy place so call your order in advance ????
Limited menu items suck! Food exceptional thought.
Customer service is on 0! Placed my order & paid online. Got there to pick it up & their was some issue with the customer who... was already at the counter that took atleast 10 minutes to resolve! After he left, the manager/owner rung the next person inline up and gave them their order. I was up next but then he goes and calls out 2 order #s, 1 of them was there but she hadcome in after me and 2 other customers and hadn't been waiting in line nearly aa long nor was her order already paid for! Notonly that, he was extremely slow and didn't seem to care about people's time. I brought this to his attention and he said I wasnext. I asked for extra sauce and he tried to charge me a $1.50!! Let's keep in mind we are now running on 20+ minutes since Ihave entered the building meanwhile my food has been sitting on the counter getting cold! I will never step place into this"supposed" establishment again! Read more
I had to come on here and give the comments a rest. I am new to the area and didn?t know where to go for hibachi. I also didn?t... want to spend a lot of money. I was nervous because some reviews seemed bad but the 4.2 rating had me go anyway. I got steakfried rice with vegetables and yum yum sauce. It was actually really good! It?s the typical express Japanese place. Rice isfluffy, veggies are grilled, and yes steak was slightly chewy but I mean it was totally fine. The yum yum sauce wasn?t watereddown and I loved it. I?d say it?s pretty good for how cheap it is. If you need a rating like a solid 6 or 7/10. Read more
DISAPPOINTED. Shrimp had shells, rice was dry with little to no sauce, vegetables were over cooked. This place was recommended... by a co-worker however, it failed to meet my expectations. When I returned the uneaten meal for a refund the owner of thebusiness argued with me. I explained to him as a restaurant owner myself I would never treat a customer that way....he "yeahyeah yeah" me, in disbelief that I actually owned a business & reluctantly provided a refund. First experience will definitelybe my last! Read more
They was so awesome when they first open and after time they begin to be worst and worst . I cannot believe what happened this... time I got soggy water down rice . Like OMG ????. I guess , I will have to find a new hibachi place they get zero stars from me. I had to change my review . Read more
If I could have given this zero stars, I would. This is beyond ridiculous. It?s supposed to be hibachi salmon with all veggies... and no rice. One thing they did get right was the veggies. However, did someone else get the rest of my salmon? First timetrying this place and the absolute last. Waste of my money and time?geez!! Read more
I am elated to learn that this place is still open! I left the area 8 years ago and still CRAVE Hibachi Express. I haven't found... a place that measures up! The owner is an incredibly hardworking man that taught me a lot of kitchen skills many yearsago! I've been back to visit over the years and can't wait until the next time! Read more