Reviews for Dunkin' in Richmond, VA
I don?t come to this location often, but every time I have, the employees have been very sweet and they have made my order... correctly every time, even while being short staffed. This last time in particular there was only 1 person working and they weredoing the most to make sure the orders were getting out on time. I hope they get extra help soon. Very nice staff :-) Read more
I went in to grab a post class coffee and I stood at the counter for 10 minutes waiting for someone to come take my order. I... walked around looking for someone. No one came. People were coming in to pick up their mobile orders and they weren?t done. Yourdoor has a bell on it to make a noise when someone walks in and your mobile order machine makes a noise every-time there?s anorder. There is no excuse for this service. Read more
Justin is always the sweetest! Very pleasant and always seems super happy, friendly and informative?? 10/10 also
I frequent this location but my experience yesterday 9/29 (national coffee day) really left a great impression. While all of the... employees were obviously working as hard as they could, one person in particular stood out to me. They had a system glitch andmobile orders were apparently not coming in as they should. Mary Jo asked multiple times if anyone was waiting on a mobile orderand if so what did they have, that she did not want anyone to have to stand around and wait due to the glitch. She made sure toquickly rectify the issue with every single person that dealt with this problem. You don?t go many places (ESPECIALLY fast food)anymore that employees seem to actually care about their customers. It was refreshing to see. Read more
Delicious donuts. Better than our homw town..
Beautiful, clean store with very friendly employees who were very helpful. I love the frozen hot chocolate with a shot of... espresso. Today I tried the mango pineapple refresher. Really good Read more
I came here to get my coffee remade because another location didn't make it correctly. I have to say, although I was not a... paying customer for this location, the managers took action and were so glad to assist. Every single employee was pleasant andprofessional. This location is also very clean. Thanks again for taking care of me. Read more
I had the most wonderful experience here! Dylan took care of me and he was an absolute angel. His service was outstanding! He... was so kind and fun to talk to, you could really tell that he cares about each and every one of his customers! My food came outquickly and was very warm, fresh, and delicious too! And the environment was very warm and pleasant, it?s the best Dunkin I?veever been to by far. Dylan is the main reason why this Dunkin location is so special. :) I look forward to coming in again whenI?m on my break from work! Read more