Reviews for Chuck E. Cheese in Richmond, VA
We recently had our daughter's birthday party here, and it was very well managed. The staff and management made the process... very simple, and the event went very smoothly. Everyone had a blast. Highly recommend. Read more
When my daughter said she wanted to come here for her borthday night, I was dreading it but the team member Gabe has opened my... eyes and shown me the light. This staff member made my daughters night memorable through his professional conduct, personablecommunication, personally dressed as Chuckee for our daughters's bday, and he held the fort down as a jack of all trades. If Icould be the o e to give him the raise I would. I would personally hire him, myself. I would recommend this establishment toanyone looking for a great experience with their kids, especially with that angel of a man, Gabe. #GabeForever #GodSentGabe Read more
Most likely will never be back at this location again. Staff was not knowledgeable in the point system and moved extremely slow... while the line was accumulating especially Aiden whom I had to repeat my number three different times so that he could pull upmy reward points. I am a very loyal customer to Chuck E cheese as my son and I frequent multiple Chuck E cheese locations on thetidewater side almost daily.. We go so much that we have been able to build close connections with Chuck E cheese management andstaff members on the tidewater side :-) However, I was closeby this location and decided to stop here to treat my son and Iregret coming. I was really annoyed with how slow the employees were moving with trying to get the line down at a more timelierpace and then observing how no one else showed initiative with assisting the two employees that were already up there once theline started accumulating.. When I attempted to redeem my reward points the cashier staff Aiden tried to tell me that I owedmoney when I had a total of 150 reward points on my card and was attempting to redeem my 30mintues of free play for 100 pointsand my remaining 50 points for 500 tickets. Aiden kept insisting and got a attitude as if he was annoyed when apparently heneeds better training. He needs better training with the point system, better training on how to properly deal with payingcustomers, training on how to take care of ringing up customers at a more timelier pace, and better customer service andprofessionalism especially when it comes to Chuck E cheese's loyal customers. Since he was of no help I opted to speak to asupervisor who assisted with rectifying the situation and ended up giving Aiden back my card. Then I tried ordering pizza and inthe middle of Aiden ringing up my pizza order he ended up stepping away with the phone with an annoyed demeanor and the employeebeside him had to finish taking my order. I don't appreciate how I was treated and like I said before I p Read more
My daughter decided she wanted to celebrate at Chuck e Cheese this year! We invited over 7 children in order to grab the awesome... birthday deals, however if you don't have five children or more you can't secure the birthday slots. You are still able to bringin cake and decor as long as it's no outside drinks or food! Really think downloading the app helps with tickets and unlockingspecial deals!! See you again soon. This location is clean and the pizza is amazing! More than enough parking!! Read more
We've been here twice within the last year and it was a hit both times, the kids love it and it seems to be a very popular spot... on a Saturdays! When you walk in there are younger kid (toddler - 5ish) games on one side of the building, and the regulargames for all ages on the other. Their pizza is actually pretty good, and the cost is reasonable, they also offer coupons ontheir website. **4 stars (4.5 if there was an option) only because they could stand to modify the layout a little, maybe shiftthe regular booths/tables over more towards the animatronics. It would create a wider space between the games and eating area,and even allow room for a couple extra games! Read more
This is a great place to bring kids! Staff is very friendly and prices are fair. We love to come and watch the animatronic band... play songs! Read more
Love the pizza but was really bummed that there is no more play place! Only games and not even tokens. Man I am getting old... fast. But my 2 granddaughters had a great time. We used up 60 points and kept 64 for another day. Read more
Extremely well run location. Manager, Tim, was very attentive and helpful. My grandkids love it here. Will definitely be back!