Reviews for Chipotle Mexican Grill in North Chesterfield, VA

They STAY out of key ingredients and shutting down either completely or only taking mobile or online orders due to staffing... shortages. Put in three orders within less than 2 weeks, and EVERY time they did not have fajita vegetables. So, Qdoba for meuntil they get it together. Read more

Three strikes and you're out! Chicken burrito was made correctly but cold. Veggie burrito bowl had sour cream instead of the... guacamole that I ordered and had no lettuce at all even though it was requested. Chicken quesadilla was very poorly put togetherand also cold. I was not late picking up my order. It was not ready yet when I got there. Very disappointed. Read more

Last 4 orders have not been accurate as ordered through the Chipotle app. We?ve never received dressing with salad bowl orders... even with double checking it is checked and in the order. Rice is also not cooked at times, as well as something else missing orwrong. Last 2 times the bag has come ripped through so we?ve had to bring the bowls in individually off the front steps. Eachtime, some sauce has not been capped and soaks the items and bag so we have to clean off a mess before eating. We?ve givenenough chances, esp. for $12 bowls now. Read more

Poor management at Chesterfield Town Center location. If I could the rating would be lower. Waited over 30 minutes past pickup... time for an online order. Asked to cancel the order and refund me & was told couldn?t be done by the manager. After I justwatched her refund another man for his chips they didn?t have, which I ordered 3 bags of and couldn?t refund me but still gaveme the large queso and guacamole. She didn?t offer to reimburse me for my chips. I watched 30 plus customers walk in and getserved before my online order was filled. Then I get home and my order is missing some of the items in the bowls I ordered.Spent $50 and should not have been charged half of that. I threw the food away. Never going back to this location again. Read more

I was there at about 8 pm and the customer service was terrible. The staff was a bunch of unsupervised teens who were having a... good time taking to their coworkers and friends who decided to stop by, while ignoring customers. The cook was in the back onhis headphones, so they ran out of black beans and were almost out of rice. Now I know why the last time I placed an onlineorder none of my bowls had the beans in them I'd ordered. Chipotle has never had great customer service, but I've never seen itthis bad. Read more

OMG!! There were flies flying around the rice and meat. That?s not the worst part of it the worker saw the fly land on the rice... and continued to make the order. I left there was no way I was going to eat any food from that nasty place. Save you time andmoney go somewhere else. Read more

Chipotle?s disgusting steak. Its all burned. How can you all not realized it?s fully burned. They must be blind. You guys gotta... refund it. Read more

This location is absolutely terrible. I am sure they are doing what they can with staffing shortages but this is extremely... inexcusable. Customers accept closing early, knline orders only all the time but to have to question cook time on food is a reallow. I?m sure myself and others would prefer to go meatless or choose an alternative than rush to serve undercooked meat. Tojeopardize someone?s health in this manner and offer complimentary meal is an insult at the highest. This was 11/23/21 around7ish if anyone else was there and chose chicken. Wish Google would allow 0 stars. #sick Read more