Reviews for Arby's in Richmond, VA
It's Arby's, don't go in expecting fine dining. But the restaurant was clean and staff were prompt and polite. No complaints.
Ordered a cheese steak sandwich and got home and found the sandwich to be missing the cheese, peppers, and onions. Just meat on... a bun. Seems like 75% of the time we keep getting home and finding that they messed up our order. Read more
Arby's has always had good food. I have never seen the eating area dirty. There apple pies are the bomb.
Requested a turkey sandwich received a sandwich with two slices of bacon and toppings no turkey I was on my lunch break and had... no time to go back unacceptable. Took one bite and it went directly too the trash total waste of time and $16 Read more
My family and I have never been so discussed by customer service in our lives. We walked into this location at about 8:15pm. We... weren't greeted at all, as a matter of fact we stood at the ordering counter for 5 minutes. There was 4 people who lookeddirectly at us the elder white lady looked at us and didn't say a word even after the guy in the kitchen let her know we werewaiting. We were immediately turned off, and walked out of the store. Fast food also needs customer service. Read more
I have never been disappointed when I visit this location. They greet you as you walk in and offer you to have a nice day. They... appreciate your time and business. Very friendly customer service environment. Read more
Order Beef Gyro with no onions or lettuce and it's all in my sandwich. I ordered buttered baked potato and I received a cheese... and sour cream potato. Spoke to manager who was unapologetic and unconcerned to offer a replacement. Worst customer serviceever! Read more
Always a good place to eat, as long as you go inside. The drive-thru always has issues. Without fail, every time I go through... the drive-thru, my order gets messed up. However, when I go inside, I never have an issue. Really need to improve the drive-thruexperience. Read more