Reviews for Arby's in Richmond, VA
I was able to quickly make my order. The party taking my money explained to me there was an issue with the credit card and... Sherrie, the manager, came right over. While she was working on that, she was very kind to me and to my dog whom was in the carwith me at the drive-thru. She just made my day better. I hope I got her name right! Just seemed like a sweetheart. Cashier wasgreat, too. Fella with long hair? Thanks! Read more
For several years we?ve been passing this one to drive to another miles away because something is always wrong with our order.... Decided to save gas & give them another chance; rewarded with cold Beef& Cheddars with almost no cheese on stale bread thattasted like they were made yesterday & only 1 of 2 curly fries ordered,served by a rude employee. If you ever get new managementput out a big sign saying so & we might give it another try. Read more
I have been going to this location for many years. Tonight my service was not OK. I will not go into the details of why... customer service was not up to par, but I will say that I ordered five chicken tenders for my child and Brunswick stew formyself. The overprice chicken tenders were cold and hard. Two of them were smaller than 3 inches. For that amount of money Iexpect a decent portion of food. The Brunswick stew was at least 2 inches short from the top. For $12 I expected it to be full.Very disappointed. Read more
The new normal seems to be: longer waiting for food, less freshness of the food, and more mistakes on orders. Always make sure... to check your food before leaving. Every time I don?t check now it always bites me back. Today I got to pay more for ?loadedcurly fries? and got a small curly fry in return! Read more
Thank you for the chicken tender sandwich, if I was in the mood for one I would?ve ordered one at Zaxby?s. If you can?t make... something say you can?t or let the customer know of potential modifications. It?s not that hard. Also payed for cheese dip.Avoid the headache and go elsewhere. Just look at that Mayo job, they don?t care. Read more
Great service wonderful food will be back
Richmond Arbys are another level. This isn?t what we grew up with. Great food! Can be a little slower at times but I know people... are always in need of workers. .. should say.. it?s WAY BETTER than what we grew up with. If you haven?t been in a while you aremissing out :) Read more
I don?t eat fast food very often, but Arby?s is always a favorite. But this location has always been special. The team that... works here and the management are exceptional. Truly some of best people in the industry that make even the brief experience of?fast food? a pleasure. If Corporate ever reads these reviews, they should know that this Arbys in Patterson should beconsidered a crown jewel. And to the team, we do appreciate you and thank you. Read more