Reviews for Starbucks in Richmond, KY
Workers are lazy and rude. You have to try to get their attention. When you get in line, they act like they don?t see you and... continue their conversation with each other. Always act like their machines are down. The list goes on. Who is in charge ofhiring there? You guys can?t be that desperate for workers. Until they hire better workers who wants to WORK. Go to the otherStarbucks. If management can?t handle it and hire great workers just take it out of Kroger. Read more
Shouldn't even have 1 star. I went in to get a drink and the little girls behind the desk wouldn't aknowledge me. It was twenty... minutes before closing and when they finally.said something it was to tell me the closed down all their machines already. Rudeand lost my business. Read more
I am definitely not a fan. Ordered a reg coffee years ago, it was terrible!!! This was way before covid. I am in awe that people... pay a war price for there coffee and especially ice coffee. I have never been back. Each to his own. Read more
Line was really long. Took my entire 30 minute lunch to get through the line. Due to the way the parking lot is set up, you... can't exit the line once in it either, which caused me to be late returning to my shift. They had to remake the drink as wellbecause they didn't put any coffee in it. Read more
This location is always super busy but I always go to this one because they work hard to make exactly what I ask for . I... overheard a conversation the other day I?m assuming was from their corporate about paper work maybe not being completed .. and Igot to wondering when do they even have time ? From the time they open to when they close I have never seen them standing aroundor not working to keep the customers happy. I know paperwork is a must but these lady?s do a great job and should beacknowledged for it . So THANK you all for always doin your best I will continue to to be a loyal customer ???? Read more
Ordered a Venti iced blond vanilla latte. No blond espresso, no biggie. They only had tall size for cold drinks and for some... reason wouldn?t use the cups they have for warm drinks even though they had those fully stocked. She wouldn?t scan my app QR forstars or paying which isn?t a big deal, but a bit of an annoyance when added to the rest of the experience. Once I tried thedrink there was no vanilla in it so I brought it back and she told me to drink it down a bit so that she could add some vanilla.I love Starbucks and almost always have an amazing service experience, but that was a mess with no apologies or any kindness.Both employees looked unhappy and almost seemed annoyed. I get that being in the service industry is tough because I?ve beenthere, but a simple ?sorry about that? or ?have a nice day? goes a long way. Read more
Always a solid experience with this Starbucks. Sometimes the line at the drive through can appear daunting. Even with a long... line the wait is never unreasonable. The staff does a phenomenal job of making and mixing menu items to standard and are alwayssuper happy and polite. This is one of the regular locations I frequent and have never been disappointed. Highly recommend aseverything is delicious. Read more
The barista was very rude, slamming down a cup, and could not communicate an issue to me in a calmly matter.